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HR Trusted Advisor with German
Prague
Job No. 14347284
Full-time
Jobbeschreibung
This will be your future team:
Our global team operates from India and Czech Republic delivery centers supporting our client with variety of HR processes for multiple countries. We support our client on its HR transformation journey. We are open-minded, hardworking and ambitious. We have a very open attitude to change and welcome ideas that can help improve things both for us and for the client.
This will be your future role:
The HR Trusted Advisor brings the HR knowledge and experience to deliver unique and high-quality support to the client, ensures that the HR processes are administered and delivered according to the terms agreed by Accenture and the client.
As HR Trusted Advisor you enjoy helping people on the phone, via email and other channels with any HR related questions they might have in German and Czech languages. Your main area of support will be related to onboarding and job changes administration.
You will be in regular interaction with your stakeholders (HR Partners, Managers, employees), while ensuring all the agreed Service Levels are met along with high levels of customer satisfaction. You will work closely with your team lead and other colleagues from India delivery center to ensure continuity of HR process delivery for the client.
No doubts that your expert knowledge will be a key factor for successful operation of the entire team.
Qualifikationen
- Fluency in German (C1) and English (B2) language; knowledge of Czech language is a plus
- 1 year of relevant HR experience or of similar support function experience (Customer Service, Operations delivery, Back Office and Administration, Hospitality, Event Coordination, Personal Assistant)
- Good communication: high level of written and oral skills
- Interpersonal skills
- Strong customer focus and client satisfaction orientation
- High sense for detail as legally binding documents are produced
- Good knowledge of Microsoft suite applications (experience with WorkDay, SAP is an advantage)
- Flexibility and adaptability to a changing work environment
