Medium and large companies
Bringing generous R&D budgets and powerful organisations to innovate for GovTech is just one way that medium and large companies can stimulate the market. Medium and large companies also have a significant role to play as the leaders and integrators of responsible innovation. One way to do this: embracing sensible regulation, both formal and informal.
Large and medium-sized companies have a wide-lens view across industries and business functions. They can use this perspective to great effect to support the GovTech arena by bringing next-level oversight and safety insights to large-scale solutions. Responsible innovation goes beyond proactive anticipation and identification of risks, to understanding and planning for when these risks are magnified.
History suggests that governments and companies can be well served by the individuals, charities, universities and other nonprofit institutions that seek to advance public-spirited goals, such as assisting the disadvantaged.
In that spirit, academics can broaden their efforts to decode companies’ algorithms, detecting harmful biases and making AI explainable. Journalists can commit to studying the market deeply as it grows, with an eye towards exposing misuse and raising awareness of unintended negative effects of AI in the sector. Community organisations can commit to increasing their knowledge of the technology, lobbying politicians, as needed, for better regulation and protesting against companies that commit abuses.
Towards responsible AI
AI will transform the future of government. Each stakeholder in the GovTech ecosystem has a part to play, and Europe can take a lead role thanks to the efforts already underway by the European Commission in addressing the complexities of AI.
By taking action in these ways, GovTech ecosystem stakeholders can work together to make the technology-enabled future responsible and prosperous.
1 Accenture views AI as a constellation of different technologies—from machine learning to natural language processing—that can be brought together to enable computers to "think, learn and act."
2 Singapore government website; Virtual Singapore
3 Accenture Survey of AI Adoption in European Public Services.
4 Ibid. Return is defined by "the amount of monetary benefit or quality improvements."
5 Worldwide Spending on Artificial Intelligence Systems Will Be Nearly $98 Billion in 2023, According to New IDC Spending Guide (IDC, September 2019)
6 Artificial Intelligence, Genuine Impact, (Accenture 2018)
7 GovTech: Europe’s Next Opportunity, (Accenture & PUBLIC 2018)
8 Accenture analysis based on CB Insights data.