Licensing Associate Manager

The role combines deep Microsoft licensing expertise, strong people leadership, and operational excellence, partnering closely with Microsoft Commercial Executives, renewal specialists, and internal operations teams. The Licensing Associate Manager is accountable for team performance, licensing quality, and continuous evolution of the licensing delivery model.

Key Responsibilities

People Leadership & Talent Development

• Lead, coach, and manage a team of Licensing Associates aligned to defined service models and performance expectations

• Own hiring, onboarding, readiness, and career progression plans for team members

• Establish clear role clarity, productivity standards, and behavioral expectations

• Provide ongoing coaching based on quality outcomes, SLA adherence, and stakeholder partnership effectiveness

• Foster a culture of accountability, compliance, continuous learning, and customer-focused execution

Licensing Quality & Compliance

• Own end-to-end licensing quality outcomes across the team, including:

  • Accuracy of licensing guidance and deal constructs

  • Policy adherence and approval rigor

• Ensure compliance with Microsoft licensing policies, operating principles, and approved tooling

• Implement quality controls to reduce rework, escalations, and downstream risk

• Act as an escalation point for complex or high-risk licensing scenarios

Operational & Strategic Leadership

• Partner with Microsoft and Accenture leadership to evolve the Licensing Associate role in line with:

  • New commerce and renewal motions

  • Portfolio modernization strategies

  • Policy and tooling changes

• Identify systemic gaps and recurring issues; drive continuous improvement initiatives

• Contribute to operating model enhancements and role design for global delivery teams

• Represent the licensing perspective in cross-functional forums

Training, Readiness & Enablement

• Own ongoing training and readiness strategy for the Licensing Associate team

• Ensure continuous upskilling across Microsoft licensing programs and commercial scenarios

• Drive structured development plans informed by performance and quality data

• Partner with enablement teams on curriculum design and delivery

Commercial Partnership

• Serve as a senior licensing partner to Microsoft Commercial Executives and renewal teams

• Ensure licensing guidance supports on-time renewals, revenue retention, and expansion

• Translate licensing and policy complexity into clear, actionable guidance for sales stakeholders

• Build trust and credibility in the licensing function across Microsoft-facing organizations