BPS: Reinventing BPO with Intelligent Operations

New ways to operate

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Case studies

How Accenture SynOps is transforming source-to-pay for a global beauty leader.

A US bank sets up defenses against financial crimes, avoiding millions in potential penalties.

SynOps for Marketing helped deliver an 11x increase in revenue and $10M in sales in the first six months.

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Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

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Insights from our Intelligent Operations Blog

Everest group’s financial crime and compliance report

The more sophisticated white-collar crime becomes, the more elaborate the regulations get. It makes complying fully with the law quite a challenge.

The experience activation network comes to life​

Accenture Interactive Operations opens its most advanced experience activation center yet in Mumbai.


The experience activation network comes to life in Mumbai

Accenture Interactive Operations opens its largest and most advanced Experience Activation Center yet in Mumbai.

Accenture TradeIX Alliance

Accenture Invests in and Forms Strategic Alliance with TradeIX.