Application Tech Support Practitioner

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure the smooth operation of Microsoft Teams Infrastructure. Your typical day will involve addressing client inquiries, troubleshooting issues, and providing solutions to enhance user experience. You will utilize your communication skills to maintain high-quality service and ensure that systems are functioning optimally, while also collaborating with team members to share insights and improve processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist clients in troubleshooting and resolving issues related to Microsoft Teams Infrastructure. - Document and track client interactions and resolutions to ensure a comprehensive knowledge base. - Collaborate with cross-functional teams to enhance system performance and user satisfaction. - Provide training and support to clients on best practices for using Microsoft Teams. - Stay updated on the latest features and updates in Microsoft Teams to provide informed support. Professional & Technical Skills: - Required Skill: Expert proficiency in Microsoft Teams Infrastructure. - Additional Good To Have Skills: Experience with Microsoft 365, Microsoft Exchange Server. - Strong understanding of troubleshooting techniques and methodologies. - Familiarity with email routing and security protocols. - Experience in using PowerShell for administrative tasks. Additional Information: - The candidate should have minimum 1 year of experience in Microsoft Teams Infrastructure. - This position is based at our Manila office. - Experience with Exchange Online / M365, troubleshooting, SMTP/email routing, maintenance, security basics, and PowerShell for admin tasks is required. Minimum 1 year(s) of experience is required