Program/Project Management Representativ

Project Role : Program/Project Management Representativ
Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Must have skills : Automation Anywhere
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description: Automation Anywhere Developer (Infrastructure Incident Automation)

Role Title
Automation Anywhere Developer – Infrastructure & Incident Automation (RPA)

Role Overview
We are looking for an experienced Automation Anywhere developer to design and implement automation solutions that reduce manual effort in handling infrastructure alerts and incidents. The role focuses on automating repetitive operational tasks across ITSM workflows, monitoring tools, and infrastructure processes to improve efficiency and reduce MTTR.

Key Responsibilities
Identify repetitive infrastructure incidents and operational tasks suitable for automation
Design, develop, and deploy Automation Anywhere (A360) bots to automate incident management workflows
Automate use cases such as:
o Incident triaging and ticket enrichment
o Auto-remediation of known infrastructure issues
o Alert correlation and noise reduction
o Automated ticket updates/closures
Integrate bots with:
o ITSM tools (ServiceNow / ManageEngine)
o Monitoring tools (Splunk, Dynatrace, SolarWinds, etc.)
Analyze existing processes and identify automation opportunities to improve efficiency interviewguy.com
Develop and test automation workflows (task bots/meta bots) using Automation Anywhere jobs.smart...uiters.com
Deploy bots and ensure ongoing monitoring, troubleshooting, and maintenance interviewguy.com
Perform root cause analysis for bot failures/issues and implement fixes interviewguy.com
Maintain documentation, reusable bot components, and automation standards
Collaborate with L1/L2/L3 teams and stakeholders for identifying automation requirements

Required Skills
Hands-on experience with Automation Anywhere (A360) (Bot Creator, Control Room, Bot Runner)
Strong understanding of RPA concepts and automation lifecycle
Experience in:
Designing and developing bots
Workflow automation and scripting
Knowledge of:
Infrastructure domains (Linux/Windows, Network basics, Cloud)
ITSM processes (Incident, Problem, Change Management)
Experience with:
REST API integrations
Incident and alert handling

Preferred Skills
Experience with:
o Python / PowerShell (for advanced automation)
o Tools like Ansible / Rundeck (nice to have)
Knowledge of:
o Cloud infrastructure (AWS / Azure)
o Log analysis and monitoring tools
Exposure to:
o AI-driven or intelligent automation use cases

Key Deliverables
Reduction in manual effort through RPA automation
Reduction in repetitive infrastructure incidents
Improved MTTR (Mean Time to Resolve)
Automation of standard incident resolution workflows
Creation of reusable automation assets

Experience
3–7 years of experience in RPA / Automation Anywhere development