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Tier 2 User Safety and Risk Operations Agent
Ontario - St. Catharines
Job No. r00325961
Full-time - On-Site
Job Description
Tier 2 User Safety and Risk Operations Agent – Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users.
We offer a $19.23/hr starting wage, a $2,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6–12 months.
Why Accenture?
Competitive starting wage of $19.23/hr plus $2,000 signing bonus
Comprehensive total rewards package including health, wellness, paid leave, and retirement benefits
Full-time positions (35–44 hours/week) with monthly scheduling flexibility
Annual salary increases and recognition programs
4+ weeks of paid training with ongoing coaching and support
Inclusive work environment with active Employee Resource Groups and volunteer programs
Key Responsibilities
Content Moderation
Enforce platform rules through manual review and AI-assisted systems
Handle reports of harmful or policy-violating content
Review appeals and escalate complex moderation decisions
Risk & Abuse Prevention
Detect and prevent scams, spam, and coordinated inauthentic behavior
Investigate suspicious activity or account takeovers
Identify system gaps and recommend improvements to prevent abuse
Fraud Detection & Investigation
Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks
Analyze fraud patterns and emerging trends
Escalate high-risk cases and collaborate with cross-functional teams for resolution
Qualifications
Basic Qualifications
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Minimum 6 months experience in one of the following: Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or Legal
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High School Diploma or equivalent
Preferred Qualifications
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Familiarity with Generative AI products
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High attention to detail and accuracy
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Ability to quickly learn, apply, and adapt to changing usage policies
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Experience using investigative tools such as login history, API logs, and secure PII handling systems
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Strong critical thinking and problem-solving skills
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Empathetic, analytical, and comfortable working in fast-paced, high-impact environments
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Strong English written communication skills
Summary
Join a team dedicated to building safe and responsible AI experiences.
At Accenture, you’ll grow your expertise in risk management, data analysis, and emerging AI technology—while helping ensure a safer digital future for everyone.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $19.23 to $19.23
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