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E-CRM Consultant

Job Location: Sao Paulo - Sao Paulo

Regional Description: Brazil

Número da Vaga: 00566907

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- Job description

Join Accenture and help transform leading organization and communities around the world. Accenture is one of the leading management consulting, technology services and outsourcing companies.             

Accenture Digital digitizes our clients’ businesses, enabling them to harness the power of digital tools such as analytics, interactive marketing and mobility services to improve the user experience for millions of end users.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.




Job Description:

Professional responsible for managing projects of strategy and implementation of actions of customer relationship in digital channels, ex: e-mail, sms, push, custom audience, social notification, chrome / android notification, banners on-site, etc.

Among the activities of the position, some:

• Team management and workflow management;

• Management of projects related to e-CRM, database mapping and integration, customer analytics, campaign strategy and implementation;

• Customer interface (presentation of rules, planning, reports);

• Optimization of production methods;

• Strategic planning;

• Implementation of the proposed actions on campaign delivery platforms;

• Analysis and reports;

• Creation of filters / targets

• Tracking and optimizing the entire conversion funnel Requirements:

• Full Degree in Advertising and Marketing, Marketing or related fields;

• Advanced English;

• Intermediate knowledge in excel (Hlookup, Vlookup, Pivot Table, If, etc ...)

• Knowledge in Google Analytics

• Knowledge in Salesforce Marketing Cloud

• Knowledge in the Adobe Campaign

• Knowledge in Oracle PMWEB

• Experience in multi-channel relationship planning and / or campaign planning;

• Experience in project management Desirable:

• Advanced knowledge in Excel (Macros / Developer)

• Knowledge in Salesforce Marketing Cloud • Knowledge in the Adobe Campaign

• Knowledge in Oracle PMWEB

• Knowledge in SAP e-CRM

• Knowledge in AWS SAP Hybris Marketing


Desired personal characteristics:

• Proactivity

• Communication / Oratory

• Self-management

• Responsibility

• Analytical


This opportunity is extended to all disabled people. Please could you mention the type of disability on the curriculum and if you need some special feature to develop their work. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.


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