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Sr. Analyst Operations - Service Management

Job Location: Sao Paulo - Sao Paulo

Regional Description: Brazil

Número da Vaga: 00542407

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- Job description

Join Accenture and help transform leading organization and communities around the world. Accenture is one of the leading management consulting, technology services and outsourcing companies. Be part of Accenture Operations that operates business processes and infrastructure as a service on behalf of our clients.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. 

Activities:

  • Responsible for the delivery of, Incident, Problem and Change Management
  • Resource will support Service Management team to generate all reports from IODC clients
  • Provide a Service Management point of escalation for the Delivery Center on the service
  • Monitor, manage and priorities all service aligned queues ensuring service levels are maintained and eliminating backlogs
  • Ensure CAB / change process is complied with delivering business request
  • Resource can be allocated in Capacity Services demand as well
  • ITIL Expert
  • Analytics Tools
  • English proficiency
  • Graduated in IT courses

Accenture does not discriminate on grounds of race, religion, color, sex, age, physical or mental disability is not crippling to the function, nationality,  sexual orientation, gender identify or expression, or any other reason prohibited by local law. This opportunity is extended to all disabled people. Please could you mention the type of disability on the curriculum and if you need some special feature to develop their work. 

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