Public Services today for stronger communities tomorrow
Facing limited resources, increasingly rapid technology advances and a state of permacrisis, public service organizations who embrace continuous change can have meaningful impact on outcomes for individuals and entire communities.
Public service now
200%
increase in global disruption since 2017
1 in 4
central government workers across OECD countries were aged 55 or over in 2020
36%
of people we surveyed in 10 countries say government agency processes and interactions are intuitive
How to reinvent public service
Let cloud help transform agency work and service
Public service agencies have never been better positioned to embrace cloud technology and digital platforms. It’s time to think boldly about these technologies for delivering better outcomes.
83%
Improve outcomes
Cloud increases resilience and flexibility — and can translate to improved outcomes for the public.
Future-proof services
Cloud and digital platforms put public service organizations in charge of their destinies with flexible access to a collection of dynamic, ever-improving technologies and services.
Design services for people, not agencies
Public service agencies don’t need to chase consumer giants when it comes to citizen experience. Focusing on simple, human, secure services can have a positive impact on public confidence.
40%
Increased confidence in government
Developing services and experiences with a human-centered approach — and with a focus on simple, secure interactions — public service organizations can have a positive impact on public confidence in government.
More positive outcomes
Simple, human and secure interactions with public service agencies create better experiences that drive more positive outcomes for communities.
Lead the way in creating a more sustainable future
In the race to net zero, governments should balance competing priorities to create a sustainable future: Accelerate green transition, deliver on sustainability commitments and act as policy stewards.
93%
Faster green transition
Supercharge sustainability and green transformation programs with strategy roadmaps, climate-change pathway management and green supply-chain initiatives.
Achievable electric fleet goals
Get tailored support across the end-to-end electric vehicle charging journey for public service fleets.
Build the public service and community workforces of the future
Demand for public services is surging, yet workforces are not equipped to meet these needs. Move beyond fragmented solutions to a holistic approach and build thriving agencies and communities.
41%
Engaged and passionate workers
Explore innovative new strategies across the talent lifecycle. Create a culture that meets the whole spectrum of employee needs from recruiting, to upskilling and retention.
Stronger networks. Fewer siloes.
Inter-organizational networks, deeper relationships across agencies, education institutions, non-profits and the private sector can create new talent pipelines and programs.
Transcend transactions to drive better outcomes
Go beyond generic, back-office data processing with analytics to generate real-time insights. Unleash workforce capacity to drive longer-term results and continuous public agency innovation.
Focus on priority projects
An intelligent back office can free up public agency workers to focus on more strategic projects, cultivating a more engaged workforce.
Automated processes
Intelligent, automated systems and processes are more resilient and adaptable to change.
Build the cities, transport networks and infrastructures of tomorrow
Embrace the use of data and digital tools. Collaborate across ecosystems to design human-centered futures that work for everyone.
About 80%
Future-proof infrastructures
A holistic strategy that focuses on data and a collaborative approach to design can put cities on a path to infrastructures that stand the test of time.
Better data, better decisions
Improve decision outcomes with better data. With investments in data analytics and digital technologies, more accurate data can help drive better project prioritization, selection and planning.
Address the priorities that affect the needs of your constituents
Transform beneficiaries’ lives while improving the worker experience, simplifying application processes and streamlining operations.
Benefits management systems
Streamline case management and transform outcomes with solutions for public assistance and social welfare programs.
Self-service portals
Build secure portals that empower citizens to check eligibility for education, housing, food and healthcare programs. Fill out applications and report changes online.
Segments we support
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RevenueRevenue
Ensure efficient, fair tax and revenue enforcement and collection.
What’s trending in public service
Awards and recognition
Our leaders
Anita Puri
Managing Director – Public Service, Global Lead
Dan Boxwell
Managing Director – Public Service, North America Lead
Hibiki Mizuta
Senior Managing Director – Public Service, Growth Markets Lead
Dan Sheils
Managing Director – Public Service, EMEA Lead