Skip to main content Skip to footer

Accenture Logistics Platform: Win the last mile

Reinvent the last mile

Where it’s coming from


We predict that by the end of the year 50% of all deliveries will be local.


Of shoppers have changed a delivery time or location. A further 50% would do so if available.


Of consumers say same-day shipping is valuable. That number jumps to more than three-quarters for consumers under 30 (77%).


Of small- to medium-sized businesses prioritise carriers that offer a range of delivery times, including same-day, overnight, two-day and deferred shipping options.

The solution for reinventing the last mile

Optimising the last mile across your business

In the dispatch room

The Command Centre enables dispatch managers to view and control all activity on the platform, managing and monitoring the drivers’ performance live.

En route with the driver

The mobile app provides turn-by-turn navigation, workflow and live status. Advanced analytics improve route density and make intraday optimisations.

Behind the scenes

The system monitors the live status of all drivers and combines this with new or updated orders, plus traffic and weather news, to re-optimise routes.

Build your own future of last mile delivery

Demand forecasting

Predict the origin and destination of collections and deliveries using historical data. Increase route efficiency when predicted activity is realised.

Dynamic route optimisation

Rapidly and dynamically optimise driver routes during the day, based on conditions such as driver status, new or updated orders, traffic and weather.

Incremental learning

Predict driver performance, and share actual performance metrics with the optimisation controller, to improve forecasts and optimisations over time.

Dynamic pricing*

Find the right balance of demand, available capacity and cost, to smooth the demand curve and enable more efficient delivery routes. (*Future roadmap)

Origin optimisation*

Determine the best fulfilment location to maximise delivery speed and efficient inventory management. (*Future roadmap)

Get the last mile right

Our leaders

David Hubbard

Director – Consulting, Supply Chain Operations, North America