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RESEARCH REPORT

In brief

Tackling technology exclusion

15%

of over 55s experienced technology exclusion. Compared to 10% for 18-34s and 8% for 35-54s.

17%

of those without a university education experienced technology exclusion. Compared to 4% for those with an undergraduate education and 6% for postgraduates.

23%

of people with a household income of under £20,000 experienced technology exclusion. Compared to 2% for £60,000+, 5% for £40,000-59,999 and 6% for £20,000-39,999.

Improving digital skills and confidence

15%

of over 55s experienced technology exclusion. Compared to 1% for 18-34s and 2% for 35-54s.

9%

of those without a university education experienced technology exclusion. Compared to 3% for those with an undergraduate education and 2% for postgraduates.

8%

of people with a household income of under £20,000 experienced technology exclusion. Compared to 2% for £60,000+, 1% for £40,000-59,999 and 2% for £20,000-39,999.

Future for public services

Mark Jennings

Managing Director - Health & Public Service UK & Ireland

Mark is passionate about bringing technology to help deliver better outcomes for the society and economy.


Camilla Drejer

MANAGING DIRECTOR – CORPORATE CITIZENSHIP & SUSTAINABILITY


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