Executive Assistant

Job Summary:

The Executive Support Analyst (EA) is responsible for providing executive support to various executives (MDs) with complex organizational responsibilities.  He/She independently completes assigned non-routine tasks to meet goals and may work in a team environment.  The level of support requires a good understanding of the executives’ organization, along with the business knowledge to communicate and work effectively with the executive’s organization and clients.  He/She may serve as the primary support and act as a liaison between the executives and his/her organization.  In some cases and within pre-agreed limits, he/she may also act as the executive representative.  In locations with medium to large numbers of Executive Support Analysts/Analysts, this role may also coordinate the activities of his/her Executive Support team.

Key Responsibilities:

Arrange and coordinate meetings/conferences in liaison with the Meeting and Events planning team when applicable.
Handle routine and non-routine logistics (e.g. contact meeting participants and coordinate responses, compose meeting materials and follow-up correspondence with input and review by Executive).

Follow up on action items and report status to Executives/meeting attendees.  Provide local, on-site support as appropriate.

Coordinate work with third-party suppliers – both internal and external – to address support needs and issues on behalf of the executive.

Arrange conference calls, video conferences or data conferences occasionally involving a global audience.

Assist with miscellaneous complex administrative tasks (i.e. locate and complete standard Accenture forms, provide invoicing and accounts reconciliation support, maintain voicemail/email distribution lists).

Keep current and be knowledgeable on Accenture’s tools and technology.  Educate executives on new and existing technology / processes in order to support Accenture’s overall strategy.

Develop relationships with executives’ clients and their Executive Support Analysts.

Record and monitor work requests into the tracking tool in a timely manner according to local capabilities and guidelines.

Manage potential complex calendar / diary activity, including coordination of appointments for executives as well as extensive rescheduling.   Keep executives informed as needed.

May provide telephone support (i.e. answer calls promptly and courteously).  Act as executives’ representative to independently handle calls.

Maintain contact and email distribution lists.

Demonstrate ownership of requests to ensure customer needs are met; seek to exceed expectations of customer.

Demonstrate proficiency of all administrative support applications and processes.

Identify and proactively communicate potential issues to leadership.

Work as a cooperative and collaborative member of a high performing team.

Identify, resolve or escalate conflicts with sensitivity and tact.

Support your team’s and Accenture’s strategic plans communicated to you by your leadership.