Aftermarket Service Advisory Analyst - Japanese (Fresh Graduates are Welcomed)

Position Overview

The PDI Warranty Assessor is responsible for evaluating and validating warranty claims related to logistics damage, and pre-delivery defects identified during PDI (Pre-Delivery Inspection) for vehicles distributed in the Japan market.

The role ensures that all claims submitted by dealers or inspection teams comply with Company warranty policies, Japan market claim guidelines, and quality standards, while maintaining accurate documentation and efficient claim processing.

The assessor works closely with warranty operations, and vehicle preparation center to ensure proper defect classification, and correct claim submission using company internal systems.

Key Responsibilities

1. PDI Warranty Claim Assessment

• Review and evaluate claims submitted for defects identified during Pre-Delivery Inspection (PDI).

• Confirm claim eligibility under guidelines.

• Verify that claim submissions include sufficient documentation such as vehicle inspection sheet, clear defect photos, inspection reports, repair details

• Ensure claims comply with Japan market warranty timelines and policies.

2. Defect Evaluation and Classification

• Assess defects identified during PDI including body and paint defects, cosmetic defects, assembly defects, transport or logistics damage

• Determine the appropriate classification - manufacturing defect or transport damage

3. Warranty Claim System Processing

• Process claims assessments using internal warranty and service management systems.

• Verify claim data accuracy including VIN information, labour operation codes, causal parts, repair procedures, supporting evidence

4. Internal Coordination

• Coordinate with internal teams including Warranty Operations and Vehicle Preparation Operation

5. Quality Monitoring and Escalation

• Monitor recurring defects detected during PDI inspections.

• Escalate quality concerns to Warranty Operations and Vehicle Preparation Operation

6. Compliance and Policy Management

• Ensure all claims comply with company warranty policies, Japan market warranty procedures, and internal audit requirements

• Support internal warranty audits and claim quality checks.

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