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Salesforce Service Cloud Advisor

Monterrey Job No. 14201180 Full-time - Remote

Job Description

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

· Career development according to your profile and interests.

· Work in one of the best companies and feel proud.

· Access to an innovative methodology and tools.

· Direct contact with experts worldwide.

· Use of work schemes and cutting-edge technologies.

· Constant training.

· Work environment based on teamwork and collaboration.

· Participation in International Projects

Qualifications

🚀 Responsibilities

  • Advise on platform selection, architecture decisions, and technology cost optimization
  • Design and implement industry-leading technology assets tailored to business needs
  • Act as a Subject Matter Expert (SME) in Salesforce Service Cloud and platform strategy
  • Collaborate with cross-functional teams to ensure effective delivery and alignment
  • Take ownership of team decisions and contribute to key strategic initiatives
  • Analyze complex challenges and recommend actionable strategies to optimize platform performance
  • Partner with stakeholders to influence outcomes and elevate quality standards
  • Support team growth by sharing knowledge and best practices

✅ Requirements (Must Have)

  • +3 years of experience in enterprise platform consulting, advisory, or related roles
  • Advanced proficiency in Salesforce Service Cloud
  • Ability to collaborate with cross-functional and global teams
  • Strong analytical and problem-solving skills
  • Advanced conversational English (required for stakeholder interaction)
  • Experience contributing to strategic decision-making

⭐ Nice to Have

  • Experience in large-scale digital or enterprise transformations
  • Knowledge of process improvement methodologies (Lean, Agile, etc.)
  • Experience developing reusable technology assets or accelerators

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