Finding value in disruption
The new post and parcel industry.
Something unexpected happened to last-mile delivery during the pandemic—it got greener.
With many people stuck at home, e-commerce sales skyrocketed.1 When supply chains started moving again, the ecosystem adapted fast. Stores became fulfilment centres. Ship from store and curbside pickup emerged. Parcel drop density rose.
Out of sheer necessity, new consumer behaviours and retailers’ responses to them changed last mile delivery’s carbon footprint. These sustainability gains could produce a remarkably more sustainable last mile. But only with action and smart investment.
The whole last-mile ecosystem—post and parcel organisations, retailers, delivery companies, governments and consumers—is at a tipping point. Go one way, and it can create a truly sustainable last mile. Go the other way, and things worsen unchecked.
No single entity can solve this problem alone.
It will take all ecosystem players working together in ways they never have before.
Reinventing the Postal and Parcel Industry
Take a look at our in-depth annual analysis of post and parcels globally. Examining industry trends, how different players are responding and what strategies should be applied to ride out disruptions.
New technologies and changing customer demands have seen a dramatic shift in the strategic priorities of all post and parcel players. Digital transformation is a driver, and the impact is being felt in delivery demand and supply, returns, cross-border eCommerce and the USO. Post and parcel organisations must improve the delivery experience while pivoting to new business models that reduce costs and realise growth.
Hear from industry leaders to understand how they are addressing these disruptions and gain their perspectives on where the industry is heading next.
David McRedmond, CEO, An Post
Mary Traversy, COO, Canada Post
Thomas Baldry, SVP, Deutsche Post
Stephen Agar, Director – Letters, Royal Mail
Smart parcel delivery can promote more sustainable operations for post and parcel operators.
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