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Reset Retail responsibly

Now is the time to responsibly reset, which means better serving the needs of customers, employees and the communities where they live and work. The challenge is to leverage both digital and physical retail experiences to meet new demands—without compromising results.

Retail now


of tasks undertaken by retail workers could be automated or augmented by large language models


of global consumers worry about their country’s economy


of high-income consumers plan to increase spend on ‘health and fitness’


consumers say that inflation and the rising cost of living are their top economic concerns

How to reinvent retail

Frontline worker

Create a motivated frontline workforce to exceed evolving customer demands while fostering long-term retail careers

Retail ESG & sustainability

Embrace a new, responsible management approach that improves the planet while driving profit

Data & AI

Predict everyday decisions more accurately with insights driven by data and AI

Transform marketing, merchandising & supply chain

From concept to customer – build a collaborative, transparent supplier ecosystem that plays a strategic role in the product journey

Strategic managed services

Redefine the “how” and “what” of work by eliminating mundane, repeatable tasks from your employees’ responsibilities

Retail across the marketplaces

Create lasting customer relationships that bridge the digital and physical worlds

Segments we support

  • Apparel, luxury & accessories
    Apparel, luxury & accessories

    Delivering aspirational, immersive experiences in-store and online to a discerning luxury goods clientele.

  • Grocery

    Staying competitive in a fast-changing food, beverage and personal goods marketplace while meeting increased customer expectations for quality, convenience, and value.

  • Mass merchandise & department stores
    Mass merchandise & department stores

    Enabling a one-stop shopping experience for consumers by offering a broad selection of products in various categories under one – physical or digital – roof.

  • Home improvement & furnishings
    Home improvement & furnishings

    Providing customers, including DIY enthusiasts and professional contractors, with the products and services needed to improve, renovate, or maintain their homes and properties.

  • Drugstore, health & beauty
    Drugstore, health & beauty

    Connecting healthcare and retail by providing essential pharmaceutical, personal care, and health and wellness products all in one place.

  • Quick service restaurants, convenience & fuel
    Quick service restaurants, convenience & fuel

    Creating a comprehensive and convenient shopping experience that includes fast food options, essential everyday items, and fuel for vehicles, often in one integrated location.

  • Consumer electronics
    Consumer electronics

    Offering tech-savvy consumers the latest technology and electronic gadgets, along with knowledgeable staff who can assist with product information and technical advice.

  • Off-price/discounts

    Enabling cost-conscious shopping by providing overstocked or discontinued brand-name merchandise at lower prices.

  • Specialty retail
    Specialty retail

    Catering to niche markets by selling a specific category of products, along with a unique and innovative customer experience.

Awards and recognition

Microsoft 2024 Global Retail & Consumer Goods Partner of the Year

Accenture and Avanade have been named the 2024 Microsoft Global SI Partner of the Year in Retail & Consumer Goods.

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A Leader in Everest Group’s Retail IT Services PEAK Matrix® Assessment 2024

Accenture has been named as a Leader in Everest Group’s Retail IT Services PEAK Matrix® Assessment 2024.

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A Leader for supply chain transformation services for Retail and CPG

Accenture is named a Leader for supply chain transformation services for Retail and CPG Peak Matrix ® Assessment 2023.

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Leader in IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 Vendor Assessment

Accenture is named a Leader in the IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 Vendor Assesment.

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Our leaders

Jill Standish

Senior Managing Director – Global Lead, Retail

Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

Laurent Thoumine

Senior Managing Director – Retail Lead, EMEA

Lori Zumwinkle

Senior Managing Director – Retail Lead, North America


Grow your careers at the heart of change