Public Service consulting

Empowering government organisations to transform through innovative technologies and agile capabilities.

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Public service experience through a new lens

Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organisations to turn ambition into action. By maximising the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Dan Sheils: Managing Director - Strategy & Consulting, Public Service Lead, Europe
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Future borders 2030: From vision to reality

Advance your mission

Making a difference in citizens’ lives requires not just setting a bold vision but executing pragmatically and efficiently against it. Our deep industry expertise drives end-to-end, proven solutions to help your organisation evolve.

Cloud and digital platforms

Accelerating digital transformation for innovation, resilience and, growth.

Outcomes-focused service delivery

Rethinking citizen service delivery by bringing together service design, technology, and insights into public service to deliver better experiences and outcomes.

Workforce for a new era of Public Service

Reimagine skilling, talent and operational models to build a resilient workforce that can meet citizens’ evolving needs.

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Digital: defined for defence – core to mission

Assessing defence digital readiness is essential.

How we work


Enterprise-grade portfolio of high performance business processes that enable enterprise functions.


A new approach to public infrastructure.


Bring new IT to government.

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Case studies

Malaysia’s national post embraces data to reduce emissions, cut waste and modernize its workforce.

How USA for UNHCR found clarity on the cloud.

Accenture helped San Diego County reimagine caseworker training with virtual reality.

Accenture helped Singapore's Central Provident Fund Board transform their digital social security services.

Moving critical SAP systems to Microsoft Azure helps expand and improve citizen services.

BMBWF launched a new Digital School portal in the cloud for pupils, parents, teachers & administrators.

How license plates and a provocative outreach campaign accelerated an airbag recall.

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What we think

Voices of Accenture Public Service

Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.

Protecting and serving in the metaverse continuum

The metaverse is reinventing how public safety organizations operate, interact with citizens and deliver services.

Building the social workforce of tomorrow

Socio-economic conditions are leading to rising inequality and an uneven distribution of resources; more social jobs are needed to meet demand.

As metaverse takes shape, does public service fit?

The time for public service to explore opportunities in the metaverse is now.

Meet our lead

Our mission working with Government is to deliver and continually enhance contemporary services to the public, leveraging technology and human ingenuity.

John Vidas

Client Group Lead - Health & Public Service, Australia & New Zealand

Corporate initiatives

Meet the chatbot that makes ethics people-friendly

Success code business ethics

Meet the chatbot that makes ethics people-friendly. Read more.

Changing lives

Together we are working to improve the lives of millions, now and for the next generation. Read more.

The hidden value of culture makers

The hidden value of culture makers

Think your workplace culture is inclusive? Your employees might think differently. Closing this perception gap will yield substantial benefits. Read more.

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Contracts signed for rollout of COVID-19 vaccine

Companies signed contracts to partner with the Australian Government to safely distribute COVID-19 vaccines to all Australians from March 2021.

New Coaching for Women in Digital program

Exciting opportunities for all EL1 women in digital and ICT roles interested in developing skills across the Australian Public Service (APS).

Accenture Selected as Master Technologist for Western Sydney International (Nancy-Bird Walton) Airport

Accenture will support Western Sydney Airport, responsible for building the airport, to deliver an enhanced passenger journey now and into the future.

Accenture Acquires Australian Government Specialist Consultancy Apis Group

This acquisition will bring additional capacity and further strengthen Accenture’s services to government and health clients in Australia.

Connect with us

Accenture Australia LinkedIn

Insights to help you lead with impact.

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Experience that counts, innovation that works and outcomes that matter.

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