COVID-19: What to do now, What to do next

Public service for a new era

When the world moves, move ahead

When the only constant is change, adopting an agile mindset and culture of innovation creates new opportunities to transform government organisations. We help you bring public sector services to life, affordably and efficiently, by harnessing disruptive potential and digital technologies. So you can put the citizens, communities, workers and businesses you serve at the heart of progress.

Innovating where industry and technology intersect, we bring a wealth of expertise to resolve the biggest challenges facing government organisations today. We combine fresh thinking, insights, and experience with the capabilities to help you modernise and achieve more from your resources.

Whatever your future vision, we enable you to turn new ideas into reality, deliver better experiences and improve outcomes for all those you serve. So, when the world moves, you’re moving ahead.

Public service for a new era

Public service organisations stood up new policies and service delivery models at an astounding pace to respond to COVID-19 crisis. Now it’s time to capitalise on what’s been achieved.

Transforming government services

By leveraging our deep industry expertise and applying it to the specific challenges that government organisations face, we can deliver proven solutions end to end. We're infusing government with the fresh thinking it needs to give Australians what they want.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly Human Government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Public sector consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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How we work


A new approach to public infrastructure.

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Case studies

James Cook University, students and Accenture team up to formulate a new microservices liquid workforce.

Accenture partnered with Beyond Blue to propose a national solution for digital mental health solutions in Australia during COVID-19.

The Austrian Red Cross teamed with Accenture to develop one of the first digitized COVID-19 contact tracing solutions in Europe.

AI-powered technology virtual assistants help foreigners set up businesses in Finland.

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What we think

Public service organisations are at the centre of an uncertain period of community and economic life.

Public agencies must gain insights needed to offer efficient personalised services.

Public service workers are becoming "human+"—empowered by a new set of technological capabilities integrated alongside their own skills and expertise.

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Voices of Accenture Public Service

Meet our subject-matter experts and get their latest takes on the most pressing issues facing public servants.

How COVID-19 has brought delivery into the future

In many ways, the COVID-19 pandemic has acted as a time machine to the future for post and parcel organisations.

Public safety in the ‘never normal’ of COVID-19

Public safety agencies are tasked with managing an ever-changing threat and risk landscape.

Meet our lead

Our mission working with Government is to deliver and continually enhance contemporary services to the public, leveraging technology and human ingenuity.

John Vidas

Client Group Lead - Health & Public Service, Australia & New Zealand

Corporate initiatives

Meet the chatbot that makes ethics people-friendly

Success code business ethics

Meet the chatbot that makes ethics people-friendly. Read more.

Changing lives

Together we are working to improve the lives of millions, now and for the next generation. Read more.

The hidden value of culture makers

The hidden value of culture makers

Think your workplace culture is inclusive? Your employees might think differently. Closing this perception gap will yield substantial benefits. Read more.

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Accenture to acquire privately held BCT solutions

BCT will complement Accenture's Defence, National Security and Public Safety capabilities in Australia, extending the reach and scale of our business.

Nearly one-third of citizens unaware of digital government services, Accenture survey finds

Accenture survey finds most citizens who use digital government services are satisfied with them

Connect with us

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Experience that counts, innovation that works and outcomes that matter.

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