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Organizations had to roll out new solutions in record time, at incredible scale, and with life-and-death stakes. Platform solutions proved they could deliver.

Set the destination and sprint toward an MVP

Be clear about what you need to create. Then use a platform approach to quickly produce a minimally viable product.

Bring the right people to the table

With a platform approach, the pace is so rapid that there’s no “later stage” to get business or domain leaders involved. Engage them from the start.

Attend to training and change management

Educating, informing and engaging the user community remain critical. These activities need to occur quickly to prepare users for the new system.

Look ahead with an open mind

The pandemic helped prove that platform solutions can deliver. Be bold in considering how your organization can continue this momentum.

We have been exploring the benefits of platforms for years; now we have experienced them firsthand. Let’s make this the beginning, not the end of the platform story for the public sector.

Kristin Thorn

Managing Director - Health & Public Service, Public Health

Kristin leads our public health practice, helping entities drive innovation and leverage technology to improve core operations.

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