Revenue Agencies: Improving Experience Through Agility

Revenue agencies

Reinvent the taxpayer experience.

What’s changing

People’s expectations of tax and revenue agencies are rapidly changing, presenting revenue leaders with new challenges like the “gig economy,” digital assets, cryptocurrencies and more. But a digitalized economy also creates new opportunities for real-time tax calculation and collection.

Revenue leaders are rethinking their technologies, policies, skills and culture — balanced with maintaining taxpayer trust. They’re already building the agile, real-time digital revenue agencies of tomorrow.

4 ways revenue agencies are changing

The human element is missing

Tax and revenue agencies struggle to design people-friendly experiences, because of complex tax regulations, outdated systems and a lack of user-centric approach.

Modernize systems to keep pace

Tax and revenue agencies must innovate now to meet ever-changing taxpayer expectations. Use emerging technologies to improve efficiency in a complex tax landscape and adapt to economic turbulence and the growing gig economy.

Skills at the pace of the economy

Tax and revenue agencies must transform their workforce to keep up with technological advancements to provide value-added services and meet the shifting needs of taxpayers.

Reinvent with cloud

Cloud solutions offer scalability, flexibility, cost-efficiency, enhanced data security and real-time collaboration.

By creating experiences centered on people, tax and revenue agencies can simplify and streamline compliance for both citizens and businesses.

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Reimagine skilling, talent and operational models to build a resilient workforce equipped to meet the evolving needs of taxpayers in an ever-changing landscape.

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Embrace cloud infrastructure and digital platforms to accelerate innovation, enhance data intelligence and deliver improved services for taxpayers.

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What’s trending in revenue agencies

Case Study

Improving taxpayer experience: Revenue’s voicebot

In a world first, Revenue saw the opportunity to better meet customer needs using new technology—delivering game-changing outcomes.

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Research Report

Public service experience through a new lens

Accenture research reveals how public service agencies can reframe consumer experience in the public sector to align with changes in people's lives.

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Research Report

Technology Vision 2024

Technology is becoming more human: intuitive, with human-like intelligence, and easy to integrate across our lives. The organizations who adopt and refine this emerging tech today will be poised for success tomorrow.

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