About Eyal

Eyal works with clients across the public sector globally to help them take advantage of the digital innovations that are transforming the delivery of customer experiences. He leads teams of dedicated strategy, consulting, technology and digital professionals to design, implement and deliver conversational AI solutions that can enable public sector organizations to transform the customer experience they offer, simplifying and accelerating how citizens are able to access government services.

Eyal combines passion and pragmatism to shape innovative solutions that have a positive impact for his clients’ customers. In his work as Global Public Service Conversational AI - Lead, he has helped many organizations to harness digital technologies and reinvent their customer experience.

A graduate of the University of Maryland, Eyal lives in Colorado with his wife, daughter and dog.

ACE+ explained

Future of customer care - Citizen view

Expected impacts of improved customer care

Revolutionizing customer experiences with AI

Improving customer care, reducing cost to serve

Addressing customer care trends

Future of customer care – Government view

Customer care trends – The rise of voice

Authored content

Citizens are willing to share personal information in exchange for more personalized experience.

As technology improves, orgs have the opportunity to create chatbots that offer rewarding interactions.

Government agencies must deliver intelligent services designed around the citizen.

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