Public Service consulting

Smart Nation Singapore: A better life for Singaporeans with innovative, citizen-centric services.

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Public Service

Public service experience through a new lens
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Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organisations to turn ambition into action. By maximising the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Dan Sheils, Managing Director – Strategy & Consulting, Public Service Lead, Europe
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PUBLIC SERVICE

Future borders 2030: From vision to reality
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Case studies

Malaysia’s national post embraces data to reduce emissions, cut waste and modernize its workforce.

How USA for UNHCR found clarity on the cloud.

Accenture helped San Diego County reimagine caseworker training with virtual reality.

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Beyond 2021

Master four change priorities to lead beyond 2021.

What we think

Discover three trends that can create effective and frictionless borders enabling prosperity and security.

Improve public service workers experiences by creating a future of work that’s more equitable.

The continuum of technology and experience reshaping business.

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Smart nation capabilities

The future of work

Intelligent technologies demand new ways of working – from service delivery and consultative policymaking to enhanced situational awareness.

Situational awareness

Harness the power of data and digital technologies to improve situational awareness and better combat fast evolving threats.

Outcomes-focused service delivery

Rethinking citizen service delivery by bringing together service design, technology, and insights into public service to deliver better experiences and outcomes.

Journey to cloud

Unlock business agility, speed to market and innovation with as-a-service.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

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Situational awareness

Our mission: safe and secure innovation that inspires a nation. We do this by connecting the dots between data, ecosystems and citizens.

Leverage AI-driven analytics and intelligent technologies to connect the dots between data, ecosystems, and citizens to generate situationally aware crime-fighting insights and harness the power of networks to combat threats in real time.

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Our leaders

Smart nation insights

Get the latest takes on the most pressing issues facing Singapore’s government from our subject-matter experts.

Protecting and serving in the metaverse continuum

The metaverse is reinventing how public safety organizations operate, interact with citizens and deliver services.

Building the social workforce of tomorrow

Socio-economic conditions are leading to rising inequality and an uneven distribution of resources; more social jobs are needed to meet demand.

As metaverse takes shape, does public service fit?

The time for public service to explore opportunities in the metaverse is now.

Corporate initiatives

Scaling with AI ethics in mind

To scale AI effectively, there are three critical steps for success you should consider. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact.

The hidden value of culture makers

Creating a culture of equality in the workplace

Accenture is advancing workplace culture so everyone feels like they belong. Read more.

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Join our team

Do work that matters. Bring your vision to life. At Accenture Health & Public Service, the Smart Nation initiative is the bedrock to the work we do. By supporting Singapore’s Smart Nation initiative, we envision a better life for Singaporeans by delivering innovative, meaningful, and delightful citizen services.


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Accenture Public Service on LinkedIn

Insights to help you lead with impact.

Subscribe to Public Service - YouTube

See how to plan, enable and advance with maximum impact in mind.

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Accenture opens innovation center for situational awareness in Singapore

Our new global innovation center for situational awareness in Singapore helps public safety experts develop solutions to anticipate and respond to risk.

Technology’s role in a sector that relies on human expertise

Across industries, routine tasks have been automated, freeing staff up for high value-added work. This is no less true in modern services.

Nearly one-third of citizens unaware of digital government services, Accenture survey finds

The goal of the survey of over 5,000 citizens in four countries, was to determine citizen engagement with digital government services.