COVID-19: What to do now, what to do next

Public service for a new era

Public health strategies for responding to a pandemic: Asia-Pacific

After months of managing the COVID-19 crisis while continuing the everyday work of government, nations are opening up again, balancing protecting citizens’ health with kick-starting operations and economies.

People and businesses are depending on you to guide them through the next several months, possibly years, of uncertainty. This unprecedented era of community and economic life will force you to build more flexibility and adaptability into how you deliver outcomes to citizens, businesses and your workforce.

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Case studies

The Austrian Red Cross teamed with Accenture to develop one of the first apps in Europe.

Helping the Singapore Ministry of Defence personalise engagement with the National Service community.

Building an individual digital identity for Singapore residents to access government digital services.

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What we think

Now is the time for transforming ways of working while balancing productivity and safety.

Public service organisations are at the centre of an uncertain period of community and economic life.

The use of AI in Singapore’s public sector is gaining speed as the Lion City positions itself as an AI powerhouse.

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Smart nation capabilities

The future of work

Intelligent technologies demand new ways of working – from service delivery and consultative policymaking to enhanced situational awareness.

Situational awareness

Harness the power of data and digital technologies to improve situational awareness and better combat fast evolving threats.

Citizen experience

Deliver a truly relevant, connected and seamless experience to citizens in the digital age.

Journey to cloud

Unlock business agility, speed to market and innovation with as-a-service.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

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Situational awareness

Our mission: safe and secure innovation that inspires a nation. We do this by connecting the dots between data, ecosystems and citizens.

Leverage AI-driven analytics and intelligent technologies to connect the dots between data, ecosystems, and citizens to generate situationally aware crime-fighting insights and harness the power of networks to combat threats in real time.

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Our leaders

Smart nation insights

Meet our subject-matter experts and get their latest takes on the most pressing issues facing Singapore’s government.

In a human crisis, e-payments need a people-first approach

Digital payments need to offer the best possible experience to the citizens. Geoffrey Pond explains how this can be achieved.

Striking a fine balance

Accenture's Himanshu Tambe explains why public service agencies must balance safety with effective service provision.

Keeping Singapore’s people (and data) secure

How do Singaporeans feel about the services government provides? The answer informs how agencies design services that really matter to citizens.

Corporate initiatives

Scaling with AI ethics in mind

To scale AI effectively, there are three critical steps for success you should consider. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact.

Creating a culture of equality in the workplace

Accenture is advancing workplace culture so everyone feels like they belong. Read more.

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Join our team

Do work that matters. Bring your vision to life. At Accenture Health & Public Service, the Smart Nation initiative is the bedrock to the work we do. By supporting Singapore’s Smart Nation initiative, we envision a better life for Singaporeans by delivering innovative, meaningful, and delightful citizen services.


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Accenture opens innovation center for situational awareness in Singapore

Our new global innovation center for situational awareness in Singapore helps public safety experts develop solutions to anticipate and respond to risk.

Technology’s role in a sector that relies on human expertise

Across industries, routine tasks have been automated, freeing staff up for high value-added work. This is no less true in modern services.

Nearly one-third of citizens unaware of digital government services, Accenture survey finds

The goal of the survey of over 5,000 citizens in four countries, was to determine citizen engagement with digital government services.