AI: The journey to 99%

The use of AI in Singapore’s public sector is gaining speed as the Lion City positions itself as an AI powerhouse in Southeast Asia—and the world. Despite this momentum, some government leaders remain sceptical of AI’s potential, believing that it can only ever be 95% accurate.

The fact is that 99% accuracy is possible with AI for organisations that harness human knowledge to close the accuracy gap. Getting results starts with a strong focus on four fundamentals that can drive the success of human and machine collaboration.


Case studies

Future ready and future proof. This social services agency evolved its core to meet citizen expectations.

Helping the Singapore Ministry of Defence personalise engagement with the National Service community.

Building an individual digital identity for Singapore residents to access government digital services.

View All

What we think

We surveyed 5,000 citizens in five countries: what will make citizens engage more with digital government?

Read how being a living government can address the needs of citizens and society today and in the future.

Public service technology leaders must use new technologies to reshape government services.

View All

Smart nation capabilities

Situational awareness

Harness the power of data and digital technologies to improve situational awareness and better combat fast evolving threats.

Citizen experience

Deliver a truly relevant, connected and seamless experience to citizens in the digital age.

Journey to cloud

Unlock business agility, speed to market and innovation with as-a-service.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

View All

Situational awareness

Our mission: safe and secure innovation that inspires a nation. We do this by connecting the dots between data, ecosystems and citizens.

Leverage AI-driven analytics and intelligent technologies to connect the dots between data, ecosystems, and citizens to generate situationally aware crime-fighting insights and harness the power of networks to combat threats in real time.


Our leaders

Smart nation insights

Meet our subject-matter experts and get their latest takes on the most pressing issues facing Singapore’s government.

Keeping Singapore’s people (and data) secure

How do Singaporeans feel about the services government provides? The answer informs how agencies design services that really matter to citizens.

Technology can help governments keep citizens safe

How technology can help governments keep citizens safe by reducing the complexity and cost of security planning.

AI: The Journey to 99%

The important facts on transforming police workforce planning from gut instinct to indisputable evidence.

Join our team

Do work that matters. Bring your vision to life. At Accenture Health & Public Service, the Smart Nation initiative is the bedrock to the work we do. By supporting Singapore’s Smart Nation initiative, we envision a better life for Singaporeans by delivering innovative, meaningful, and delightful citizen services.


Connect with us

Accenture Public Service on LinkedIn

Insights to deliver public service for the future.

Connect with us on Twitter

We provide insights for #publicservice orgs to transform & deliver outcomes that matter.

Subscribe to Public Service - YouTube

Experience that counts, innovation that works and outcomes that matter.

View All

Accenture opens innovation center for situational awareness in Singapore

Our new global innovation center for situational awareness in Singapore helps public safety experts develop solutions to anticipate and respond to risk.

Technology’s role in a sector that relies on human expertise

Across industries, routine tasks have been automated, freeing staff up for high value-added work. This is no less true in modern services.

Nearly one-third of citizens unaware of digital government services, Accenture survey finds

The goal of the survey of over 5,000 citizens in four countries, was to determine citizen engagement with digital government services.