Skip to main content Skip to Footer

CASE STUDY


CHARGING
INTO
THE NEW
CHARGING INTO THE NEW

SMART PROCESSES BRING
SMART NEW DIGITAL SERVICES
FOR SCHNEIDER ELECTRIC.

OVERVIEW

Schneider Electric, the global specialist in energy management and automation, innovates connected technologies that reshape industries, transform cities and enrich lives for its customers. Together, Accenture and Schneider Electric partnered to create the Digital Services Factory to accelerate digital innovation and speed to market.


Combining real-time analytics with connected technologies and solutions on an Internet of Things platform, Schneider Electric has smart and responsive products, solutions and services.

With the implementation of the Digital Services Factory, Accenture helps Schneider Electric reduce the creation and launch time of new digital services by 80 percent.
Analytics-based insights are helping Schneider Electric to be more responsive to—or even anticipate—customer needs. New smart digital services, such as predictive maintenance, asset monitoring, and energy optimization help customer operations become more proactive and efficient.



DIGITAL ENERGIZES
THE BUSINESS
Delivery of electricity has not changed for more than a century. However, digitization over the last 10 years has provided a unique opportunity to rethink the way the industry operates and how Schneider Electric can better serve their customers.

Customers have rising service expectations, much like digitally-empowered consumers. They increasingly seek seamless access to the latest digital capabilities, as well as relevant and tailored industry expertise. To stay ahead of these expectations, Schneider Electric wanted to reinvent the customer experience with new digital services. To achieve these goals, Schneider Electric is collaborating with Accenture over a five-year period to build and accelerate new connected services and offerings throughout the entire company.
BUILDING SMART
CAPABILITIES

Schneider Electric and Accenture set up a Digital Services Factory that speeds development of new solutions and services.


The Digital Services Factory’s activities include:


Digital Services Factory’s activities
INCUBATING
DESIGNING
DEPLOYING
ANALYTICS

Accenture also contributed elements to Schneider Electric's open, interoperable, IoT-enabled system architecture and platform, EcoStruxure™. EcoStruxure delivers enhanced value around safety, reliability, efficiency, sustainability, and connectivity. It leverages advancements in IoT, mobility, sensing, cloud, analytics and cybersecurity to deliver Innovation at Every Level—from Connected Products to Edge Control to Apps, Analytics & Services. EcoStruxure has been deployed in 450,000+ installations, with the support of 9,000 system integrators, connecting over 1 billion devices.


DOWNLOAD THE VIDEO TRANSCRIPT [PDF]


Cyril Perducat, EVP IoT & Digital Transformation,
Schneider Electric Digital Solutions

Schneider Electric is rapidly building and scaling new services encompassing asset registration, asset lifecycle management, asset performance management and operations management.


With services such as predictive maintenance, asset monitoring, and energy optimization, Schneider Electric and its customer can gain real-time visibility into their equipment’s system performance, maintenance, and services requirements using mobile apps and real-time dashboards. Data-driven analytics can proactively alert customers to issues or potential failures, fundamentally improving the ability to service critical equipment and mitigate the risk of outages.

DESIGNING THE
DIGITAL FUTURE

Today, Schneider Electric is accelerating into the New with a portfolio of innovative, new digital services and subscription-based services that help to build lasting customer relationships. By selling smart services, Schneider Electric can help solve their customer’s pain points by digitizing their future, ensuring Life Is On.


DOWNLOAD THE VIDEO TRANSCRIPT [PDF]


Turn data into business value with Schneider Electric's EcoStruxure

Using new connected services, Schneider Electric’s customers
will be able to monitor equipment in real time, get alerts and
take fast action, which will help to:


New connected services New connected services