Healthcare consulting

We are on the threshold of a new decade of digital transformation, and at a defining moment for all leaders. Welcome to the “Metaverse Continuum”—a spectrum of digitally enhanced worlds, realities and business models poised to revolutionize life and enterprise in the next decade—and the impact on healthcare begins today.

This year’s Digital Health Technology Vision report is titled: “Meet Me in the Metaverse - How the continuum of technology and experience is reshaping healthcare.” It explores four key trends that reveal how new technology innovations are reshaping healthcare experiences of the future. Every healthcare leader will need to ask: What will be my organization’s role in this new continuum? What is my vision for succeeding in these future worlds while delivering equitable, accessible care to all?

Australians report relatively high satisfaction from their experiences with the healthcare system—but trouble navigating the complex system and the cost of services can lead to disengagement with the patient journey and cause delays in accessing care, potentially worsening health outcomes.

Understanding the experiences that Australians value most, from emotional support to increased convenience, will be critical in redefining people-centred healthcare services and maximising positive interactions with the healthcare system.

Accenture’s 2021 Health and Life Sciences Experience survey seeks to understand patient and consumer attitudes toward healthcare systems in Australia and around the world, in terms of access, technology adoption, service experience and trust.

Partner with clients to use the power of technology and human ingenuity to help improve access, experience, and outcomes in healthcare.