Improving access, experience and outcomes with tech + human ingenuity
We help our clients meet the essential expectations that every person has of the healthcare system: access, experience and outcomes.
People need access to convenient, equitable and affordable care—no matter where they live. In this era of personalised and convenient service in industries such as banking or retail, people expect a similar experience from healthcare. This is why 92% of health executives rank delivering a highly personalised experience as a top strategic priority1. Improving health access and experience contributes directly to better care, which will ultimately yield more positive outcomes.
We help our clients address these critical imperatives through intelligent, cloud-based solutions that increase resource capacity, improve workforce productivity, connect data for personalised services across channels, and improve the quality of care and therapeutics.
Together with the world's leading healthcare payers, providers and public health entities, we are putting humans at the true centre of care to improve healthcare experiences for all.
1 "Untapping the Potential for Virtual Care in a Pandemic and Beyond", February 25, 2021
Accenture talked to Rick Evans, chief experience officer at NewYork-Presbyterian, about how he is helping to bring greater humanity to patient experience.
As the healthcare industry begins to emerge from the challenges of 2020, we have stepped back to reexamine the power of technology to restore confidence among patients, health plan members, consumers, employees, partners and our communities. This year’s Digital Health Tech Vision report is titled: Leaders Wanted: Change Experts at a Moment of Truth. It presents the key technology trends that will shape business and technology over the next few years and outlines the critical actions healthcare leaders must take to become skillful at change.
Our offerings in digital health, operational transformation and health experience, and high impact consulting help companies deliver personalised, efficient and informed care.
Australians report relatively high satisfaction from their experiences with the healthcare system—but trouble navigating the complex system and the cost of services can lead to disengagement with the patient journey and cause delays in accessing care, potentially worsening health outcomes.
Understanding the experiences that Australians value most, from emotional support to increased convenience, will be critical in redefining people-centred healthcare services and maximising positive interactions with the healthcare system.
Accenture’s 2021 Health and Life Sciences Experience survey seeks to understand patient and consumer attitudes toward healthcare systems in Australia and around the world, in terms of access, technology adoption, service experience and trust.
We provide industry-leading services and solutions to help our clients deliver more effective, efficient and affordable healthcare. Discover how our awards distinguish us as an industry leader.
RECOGNISED BY FORBES
Recognised by KLAS
RECOGNISED BY HFS RESEARCH
RECOGNISED BY KLAS
RECOGNISED BY MICROSOFT
RECOGNISED BY EVEREST GROUP
From digital health to the Internet of Health Things, our experts weigh in on the latest health research and trends to help healthcare organisations deliver better patient engagement and more effective, affordable and efficient healthcare.
Discover the latest news, announcements and research from our health practice.
A cloud-first approach to advance innovation.
Accenture names Ellipsis Health Innovation Champion and SimX Top Innovator in this year’s HealthTech Innovation Challenge.
The U.S. healthcare industry could improve care experiences by engaging patients with empathy & using their position to recommend digital technologies.
Partner with clients to use the power of technology and human ingenuity to help improve access, experience, and outcomes in healthcare.