Health consulting

Improving access, experience and outcomes with tech + human ingenuity


Addressing the business and economic impact.

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A cloud-first approach to advance innovation

Humanising Healthcare

We help our clients meet the essential expectations that every person has of the healthcare system: access, experience and outcomes.

People need access to convenient, equitable and affordable care—no matter where they live. In this era of personalised and convenient service in industries such as banking or retail, people expect a similar experience from healthcare. This is why 92% of health executives rank delivering a highly personalised experience as a top strategic priority1. Improving health access and experience contributes directly to better care, which will ultimately yield more positive outcomes.

We help our clients address these critical imperatives through intelligent, cloud-based solutions that increase resource capacity, improve workforce productivity, connect data for personalised services across channels, and improve the quality of care and therapeutics.

Together with the world's leading healthcare payers, providers and public health entities, we are putting humans at the true centre of care to improve healthcare experiences for all.

1 "Untapping the Potential for Virtual Care in a Pandemic and Beyond", February 25, 2021

What’s new in Health

Focusing on what matters most in healthcare: People

Accenture talked to Rick Evans, chief experience officer at NewYork-Presbyterian, about how he is helping to bring greater humanity to patient experience.

Will health systems lead the way or lose the edge?

Between where the market is pushing them and how rapidly technology is advancing, health systems are on the cusp of a whole new transformation.

Digital adoption: Reaction or revolution?

Accenture’s latest research shows the evolution of digital healthcare experiences and technology adoption in healthcare in light of the pandemic.

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Humanising Healthcare

Walking in the patient’s shoes

Accenture Digital Health Tech Vision 2021

As the healthcare industry begins to emerge from the challenges of 2020, we have stepped back to reexamine the power of technology to restore confidence among patients, health plan members, consumers, employees, partners and our communities. This year’s Digital Health Tech Vision report is titled: Leaders Wanted: Change Experts at a Moment of Truth. It presents the key technology trends that will shape business and technology over the next few years and outlines the critical actions healthcare leaders must take to become skillful at change.

2021 Accenture Health and Life Sciences Experience survey

Australians report relatively high satisfaction from their experiences with the healthcare system—but trouble navigating the complex system and the cost of services can lead to disengagement with the patient journey and cause delays in accessing care, potentially worsening health outcomes.

Understanding the experiences that Australians value most, from emotional support to increased convenience, will be critical in redefining people-centred healthcare services and maximising positive interactions with the healthcare system.

Accenture’s 2021 Health and Life Sciences Experience survey seeks to understand patient and consumer attitudes toward healthcare systems in Australia and around the world, in terms of access, technology adoption, service experience and trust.

The 2021 Accenture Health and Life Sciences Experience survey of 649 people in Australia reveals how the healthcare experience is changing.

What we think

Case studies

Accenture partnered with Beyond Blue to propose a national solution for digital mental health solutions in Australia during COVID-19.

Digital solutions empower patients and improve safety across all of Norway

With Accenture, the NHS migrated 2.1 million employee mailboxes to the cloud as part of a transformational

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Awards & recognition

We provide industry-leading services and solutions to help our clients deliver more effective, efficient and affordable healthcare. Discover how our awards distinguish us as an industry leader.

Our leaders

Healthcare blogs

From digital health to the Internet of Health Things, our experts weigh in on the latest health research and trends to help healthcare organisations deliver better patient engagement and more effective, affordable and efficient healthcare.

The new nursing crisis demands new solutions

The US nursing shortage is placing health systems under pressure. Learn how automation technologies could take over routine and some non-routine tasks.

4 truths show the future of healthcare technology

Accenture’s Darryl Gibbings-Isaac outlines the four truths highlighted in the 2021 HIMSS State of Healthcare report.

5 trends show a future of healthcare innovation

Accenture captures the five key trends emerging in healthcare innovation, which serve as signals for what’s to come heading into 2022 and beyond.

Discover the latest news, announcements and research from our health practice.

Ellipsis Health Named Accenture HealthTech Innovation Challenge Champion. SimX named Top Innovator.

Accenture names Ellipsis Health Innovation Champion and SimX Top Innovator in this year’s HealthTech Innovation Challenge.

Two-thirds of Americans have had a negative health care experience, according to Accenture research

The U.S. healthcare industry could improve care experiences by engaging patients with empathy & using their position to recommend digital technologies.

Transform healthcare

Partner with clients to use the power of technology and human ingenuity to help improve access, experience, and outcomes in healthcare.

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