EDR Operations Analyst
Role: EDR Operations Analyst
Location: Cheltenham (hybrid role 2 days on site)
Career Level: Analyst/ Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 5 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK. Note: The above information relates to a specific client requirement
Role Purpose
The EDR Operations Analyst provides first-line support across endpoint security operations and IT Service Desk activities. The role is responsible for triaging low-priority Microsoft Defender alerts, performing routine EDR platform administration, managing service tickets, and escalating security incidents where appropriate.
Key Responsibilities
Perform Level 1 triage of Microsoft Defender for Endpoint alerts.
Investigate and close low-risk alerts in line with documented procedures.
Escalate suspicious or complex incidents to senior analysts or the client.
Carry out routine EDR administration, including device management and user access requests.
Manage and resolve IT Service Desk tickets within agreed SLAs.
Provide first-line support to end users and maintain accurate ticket records.
Follow established operational and security procedures.
Essential Skills & Experience
Experience in an IT Service Desk, IT Support, or similar support environment.
Exposure to Microsoft Defender for Endpoint or another EDR platform.
Understanding of basic cybersecurity and incident triage concepts.
Experience working with ticketing/ITSM systems.
Strong communication and customer service skills.
Ability to prioritise workload and follow documented processes.
Desirable Skills & Experience
Experience within a SOC or cybersecurity team.
Exposure to Microsoft Defender, Sentinel, or Microsoft 365 Security tools.
Knowledge of endpoint security technologies.
ITIL Foundation, SC-900, Security+, or similar certifications.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU
Cheltenham
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.