Trust & Safety Team Lead - Japanese
Key Duties and Responsibilities:
- Oversee and manage a multinational team analyzing web data for a prestigious international company;
- Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions;
- Manage ad-hoc operational projects and process improvement initiatives as per client requirements;
- Interface effectively with other teams, delivery lead and client teams;
- Manage the performance of the team and act as the team’s career counselor;
- Forecast team output and support scheduling of agents.
Qualifications:
- Bachelor’s Degree
- 2-4 years of work experience as Team Lead & university education;
- Team leadership experience and proven track record of success in previous work;
- Fluency in English
- Good knowledge of other foreign language(s) will be an asset;
- Good knowledge of Microsoft Office;
- Strong verbal and written communication skills in Japanese.
Kuala Lumpur
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