Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and collaborating with different teams to ensure smooth and uninterrupted service delivery. The position demands continuous vigilance and adaptability to respond to dynamic challenges within the infrastructure, contributing to the overall stability and performance of critical applications.
Roles & Responsibilities:
Monitor alerting systems
Continuously watch infrastructure and application monitoring tools.
Identify alerts that indicate service degradation or outages.
Generate incident tickets in ServiceNow based on validated alerts.
Monitor ticketing system Service
Review tickets raised in Service
Validate requests or incidents logged by end-users.
Create or update corresponding tickets in another Ticketing tool like ServiceNow for tracking and resolution.
Ticket creation in ServiceNow
Ensure all incidents and requests are properly logged in ServiceNow.
Assign tickets to the correct resolver groups.
Maintain ticket quality with accurate categorization, priority, and impact details.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Infrastructure Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.