Delivery Operations Analyst-Voice

Skill required: Payroll - Payroll Process Design
Designation: Delivery Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Summary The role is responsible for supporting end-to-end payroll processing activities for EMEA entities in line with defined payroll calendars, compliance requirements, and internal process guidelines. The incumbent will manage payroll inputs, validate employee data, coordinate with internal stakeholders and payroll vendors, and ensure timely and accurate payroll execution. This role requires strong attention to detail, process discipline, data accuracy, and the ability to work collaboratively across countries and functions. ________________________________________ Key Responsibilities Payroll Processing • Support end-to-end payroll input collection and validation for EMEA entities. • Process payroll-related transactions such as: o New joiners o Employee changes o Salary updates o One-time payments o Deductions o Terminations o Leave and absence inputs o Time a Job Summary The role is responsible for supporting end-to-end payroll processing activities for EMEA entities in line with defined payroll calendars, compliance requirements, and internal process guidelines. The incumbent will manage payroll inputs, validate employee data, coordinate with internal stakeholders and payroll vendors, and ensure timely and accurate payroll execution. This role requires strong attention to detail, process discipline, data accuracy, and the ability to work collaboratively across countries and functions. ________________________________________ Key Responsibilities Payroll Processing • Support end-to-end payroll input collection and validation for EMEA entities. • Process payroll-related transactions such as: o New joiners o Employee changes o Salary updates o One-time payments o Deductions o Terminations o Leave and absence inputs o Time a Data Management & Validation • Review employee master data for completeness and accuracy in HR systems. • Validate payroll input files and supporting documents before submission. • Identify discrepancies and coordinate with relevant stakeholders for corrections. • Maintain trackers, checklists, and payroll processing records. Stakeholder Coordination • Coordinate with HR teams, managers, employees, payroll vendors, and internal support teams for payroll-related inputs and issue resolution. • Follow up on pending inputs, approvals, and missing data to avoid payroll delays. • Support query handling related to payroll proc
What are we looking for? Data Management & Validation • Review employee master data for completeness and accuracy in HR systems. • Validate payroll input files and supporting documents before submission. • Identify discrepancies and coordinate with relevant stakeholders for corrections. • Maintain trackers, checklists, and payroll processing records. Stakeholder Coordination • Coordinate with HR teams, managers, employees, payroll vendors, and internal support teams for payroll-related inputs and issue resolution. • Follow up on pending inputs, approvals, and missing data to avoid payroll delays. • Support query handling related to payroll processing activities within defined SLAs. Compliance & Controls • Ensure payroll processing is executed in alignment with country-specific requirements, internal controls, and compliance standards. • Follow data privacy and confidentiality requirements, including GDPR and internal policies. • Support audit requirements by maintaining proper documentation and process records. • Adhere to SOPs, desktop procedures, and process governance requirements. Issue Resolution & Continuous Improvement • Identify payroll issues, errors, or exceptions and escalate them appropriately. • Support root cause analysis for payroll discrep Data Management & Validation • Review employee master data for completeness and accuracy in HR systems. • Validate payroll input files and supporting documents before submission. • Identify discrepancies and coordinate with relevant stakeholders for corrections. • Maintain trackers, checklists, and payroll processing records. Stakeholder Coordination • Coordinate with HR teams, managers, employees, payroll vendors, and internal support teams for payroll-related inputs and issue resolution. • Follow up on pending inputs, approvals, and missing data to avoid payroll delays. • Support query handling related to payroll processing activities within defined SLAs. Compliance & Controls • Ensure payroll processing is executed in alignment with country-specific requirements, internal controls, and compliance standards. • Follow data privacy and confidentiality requirements, including GDPR and internal policies. • Support audit requirements by maintaining proper documentation and process records. • Adhere to SOPs, desktop procedures, and process governance requirements. Issue Resolution & Continuous Improvement • Identify payroll issues, errors, or exceptions and escalate them appropriately. • Support root cause analysis for payroll discrep
Roles and Responsibilities: Data Management & Validation • Review employee master data for completeness and accuracy in HR systems. • Validate payroll input files and supporting documents before submission. • Identify discrepancies and coordinate with relevant stakeholders for corrections. • Maintain trackers, checklists, and payroll processing records. Stakeholder Coordination • Coordinate with HR teams, managers, employees, payroll vendors, and internal support teams for payroll-related inputs and issue resolution. • Support query handling related to payroll processing activities within defined SLAs. Compliance & Controls • Ensure payroll processing is executed in alignment with country-specific requirements, internal controls, and compliance standards. • Follow data privacy and confidentiality requirements, including GDPR and internal policies. • Support audit requirements by maintaining proper documentation and process records. • Adhere to SOPs, desktop procedures, and process governance requirements. Issue Resolution & Continuous Improvement • Identify payroll issues, errors, or exceptions and escalate them appropriately. • Support root cause analysis for payroll discrepancies. • Participate in process improvement initiatives to enhance accuracy, efficiency, and turnaround time. • Contribute to standardization and documentation of payroll processes. ________________________________________ Required Skills & Competencies • Good understanding of payroll operations and HR processes • Strong attention to detail and numerical accuracy • Ability to manage tasks within strict timelines • Good analytical and problem-solving skills • Effective communication and stakeholder management skills • Ability to handle confidential employee data with discretion • Working knowledge of payroll systems, HRIS, and ticketing tools • Proficiency in Excel and data validation activities • Ability to work in a structured, process-driven environment ________________________________________ Preferred Experience • Experience in payroll processing, HR operations, or shared services environment • Exposure to EMEA payroll processes is preferred • Experience working with payroll vendors and cross-country stakeholders • Familiarity with systems such as Oracle, ADP, SAP, Workday, or similar HR/payroll tools • Experience in handling employee lifecycle transactions impacting payroll