Delivery Lead Senior Manager
Designation: Delivery Lead Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Ensure the team is performing well and maintaining the SLAs, KPIs. Manage the project financials. Lead the transformations to save the operations cost. Lead the multiple teams at multiple locations
What are we looking for? • Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless • Network fundamentals: IP, VLANs, bandwidth, routing concepts • Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow) • Strong understanding of activation workflows • Excel / data analysis (validation & reconciliation) KPIs: Order cycle time (TAT), Fallout rate, First-time-right activation %, Rework reduction •• ServiceNow Order Management • Inventory systems exposure • Understanding of network configurations (read-level) • Automation mindset (workflow improvement)
Roles and Responsibilities: •• Lead a larger team with reporting into senior stakeholders and Accenture leadership • Lead the internal and external suppliers • Responsible of KPIs, SLAs and reporting dashboard for senior leadership and stakeholders • Lead the transformation using the Agentic AI • Manage end-to-end Order to Activate lifecycle • Validate customer orders for technical & commercial feasibility • Coordinate with Sales, Network, Field Operations, and Vendors • Configure services via provisioning systems • Track order fallout and drive resolution • Ensure billing readiness and clean handover to Assurance • Maintain activation SLAs and documentation
Noida
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.