ServiceNow Hardware Asset Management (HAM) Consultant
About the Role:
We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).
Key Responsibilities:
Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
Maintain CMDB data quality, integrity, governance, and compliance standards.
Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
Support configuration management processes and drive adherence to ITIL-aligned practices
Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
Create and maintain technical documentation, process guides, and knowledge articles.
Required Skills & Experience:
-
Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
-
Hands-on experience with:
-
Hardware Asset Management (HAM)
-
Configuration Management Database (CMDB)
-
Discovery
-
Configuration Management / SACM
-
IT Service Management (ITSM)
-
-
Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.
-
ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
-
ServiceNow Certified System Administrator (CSA).
-
ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
-
Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.
-
Understanding of cloud, server, network, and infrastructure environments.
Additional Requirements:
-
Current Australian Government security clearance (Baseline, NV1 or higher)
We are a WORK180 Endorsed Employer, to see our benefits and policies click here.
Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Benefits of working at Accenture:
-
18 weeks paid parental leave
-
Long & short-term career break opportunities
-
Structured career development program
-
Local and international career opportunities.
-
Certified as a Family Inclusive Workplace™
-
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
-
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
#LI_GM
Sydney
雇用機会の均等化に関する声明
アクセンチュアは選考に際し、適用される法令に基づき、応募者を年齢、人種、思想信条、肌の色、宗教、性別、国籍、出生地、民族的起源、障がいの有無、性的指向、性同一性、遺伝情報、婚姻、パートナーの有無、市民権において差別することなく、全ての応募者に対し適用される法令に基づき採用選考を行います。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.