IT Customer Service Representative

Software/Application/Cloud Tech Support Analyst | Full time | Experience: 2-5 years

ジョブ番号 14345734 | Pune

業務内容

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges, all within an environment that values your skills and growth. This role will engage your expertise in Microsoft Windows Desktop Management, offering a rewarding experience where your contributions truly matter. Join us and be part of a journey that encourages your professional development and meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical systems. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner analytical thinking skills. Advanced communication skills. Intermediate troubleshooting skills. Beginner customer service skills.

勤務地

Pune

追加情報

雇用機会の均等化に関する声明

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会社情報

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

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Join Accenture to work at the heart of change. Visit us at www.accenture.com.