Building public sector skills for the future

In response to COVID-19, civil servants and other public sector employees have had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.

As public sector leaders work to keep their people safe, employed and supported through and beyond the pandemic, it’s increasingly clear that trust is the new currency at work. That’s because trust enables leaders to create a culture that realises the full potential of employees, improves services and delivers maximum value to citizens.

So, what do public sector employees want? Our latest research, which surveyed HR decision makers and workers across 10 countries and 15 industries (including the public sector), found that by meeting six fundamental human needs through work, public sector organisations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.

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