Building public sector skills for the future

Helping citizens and public sector employees thrive in an ever-changing world.

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Reimagining the World of Work in Public Service

We’ve identified five steps to enact this vision.

Public sector as a career of choice

In response to COVID-19, civil servants and other public sector employees have had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.

As public sector leaders work to keep their people safe, employed and supported through and beyond the pandemic, it’s increasingly clear that trust is the new currency at work. That’s because trust enables leaders to create a culture that realises the full potential of employees, improves services and delivers maximum value to citizens.

So, what do public sector employees want? Our latest research, which surveyed HR decision makers and workers across 10 countries and 15 industries (including the public sector), found that by meeting six fundamental human needs through work, public sector organisations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.


Shaping work, shaping lives

The public sector is in a unique position, responsible for supporting the careers of employees and improving the employability of citizens. The common goal: to help people thrive and realise their potential in an increasingly digital world.

Maximising potential within the public sector

When public sector workers are skilled, tech-enabled and resilient, they’re better able to fulfil their department’s mission. As technology changes how work and services are delivered, leaders must build more holistic, data-driven talent and workforce strategies, and employees must gain new skills and take control of their learning journey.

Empowering citizens for new livelihoods

Government is ideally placed to take the lead in turning profound changes in work into opportunities for citizens by helping them realise their potential and enabling them to chart their own route. This means predicting workforce trends, encouraging new mind- and skill-sets, and establishing ecosystems of services that enable lifelong learning.

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Honing your digital edge

Digital fluency unleashes new ways of working

Case studies

Partnering with The British Army to tackle deep Army stereotypes and transform recruitment.

In today’s fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

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Public sector blogs

Get the latest thinking on the public sector workforce trends that matter to your people and those you serve.

Humans at the heart of defence and security

Defence forces don’t just need more technology; they need technology that is more human and built with a strong understanding of the human experience.

Do you know what’s going on with your people?

Few decisionmakers have seamless, integrated access to the workforce data sets they need to make real-time decisions, but they need to.

Will the virtual workforce become a permanent fixture?

Revenue agencies moved with speed and decisiveness to outmaneuver the uncertainty of working through a pandemic.

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