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NHSmail: The silent digital revolution

Collaboration across the NHS enables better-integrated multidisciplinary care, and unlocks cost efficiencies and improves the patient journey.


Strategy and solution


The first step was to transition users from a legacy NHSmail service to the new system, designed, built, tested and delivered by Accenture and Avanade—a joint venture between Microsoft and Accenture.


One million accounts were migrated from the legacy service at a rate of 120,000 users in a day.


Ongoing services involve application development and management, service desk outsourcing, infrastructure and technology consulting—including design of service, roadmap advisory and transformation delivery.


"I love Skype for Business. Our NHS Trust covers a large geographical area and meetings can involve people from across our different areas. Skype for Business has saved me at least 10 hours and over 500 miles of travel in the month of May."

— TIM CATE, Acting Director of Operations – North Yorkshire
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