US respondents who expect to use more human services in the future.
US respondents who now shoulder significant new caregiving responsibilities at home.
In the United States, more than a third (36%) of people expect to use more human services in the future, 12% higher than the global average.
Agencies under strain
executives and citizens who agree or strongly agree that human services will look very different in the years ahead.
executives who rated their own organization as highly prepared for current and future challenges.
The Key Priorities
Priority 1: Becoming more responsive
US human services executives who said their agencies have deployed new services on a large scale during the pandemic.
Priority 2: Becoming more accessible
Accenture’s Virtual Visit Solution is another way that governments are making services more accessible while increasing trust through safe, on-demand delivery.
Priority 3: Embracing human ingenuity and new technologies
executives who said their agencies have not yet invested in virtual work solutions.
haven’t invested in modular and flexible infrastructure, such as cloud.
haven’t invested in big data and analytics.
haven’t invested in artificial intelligence.