RESEARCH REPORT

In brief

In brief

  • Singapore’s shortage of healthcare workers and increased demand for care has inflated costs. Traditional care models cannot meet these challenges.
  • Accenture Singapore created a case study based on primary and secondary research that helps to address the challenge by shaping a new care model.
  • The “Future Ready Healthcare Workforce” case study indicates that automation can free up 15.7 million working hours.
  • Those hours can be reallocated to tasks like caring for older, chronic patients.


The growing need for chronic and aged care in Singapore is creating additional stress on its health system. In the last decade the percentage of adults of 65 nearly doubled and will reach 25% by 2030. A shortage of health workers has meant that health costs have increased in excess of GDP growth, and Singapore’s existing care model needs to be augmented by intelligent technologies to make more care resources available and increase sustainability.

Growing need for chronic care in Singapore—automation could make 15.7 million extra working hours available.

Accenture “Future Ready Healthcare Workforce” case study based on primary and secondary research suggests a new model, where automation can free up healthcare workers to spend more time with patients, while machines do work that lends itself to automation. This scenario will enhance Singapore´s healthcare system capacity in a cost-optimal way, recognizing the service demand increase due to an aging, and often a chronically ill population. Learn how.

Those hours can be reallocated to other tasks like caring for older, chronic patients.

Himanshu Tambe

Managing Director – Consulting, Talent & Organization and Human Potential Lead, Southeast Asia


Hans Avinder

Manager – Accenture Management Consulting, Asia Pacific

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