Health consulting

Improving access, experience and outcomes with tech + human ingenuity

Humanising Healthcare

We help our clients meet the essential expectations that every person has of the healthcare system: access, experience and outcomes.

People need access to convenient, equitable and affordable care—no matter where they live. In this era of personalised and convenient service in industries such as banking or retail, people expect a similar experience from healthcare. This is why 92% of health executives rank delivering a highly personalised experience as a top strategic priority1. Improving health access and experience contributes directly to better care, which will ultimately yield more positive outcomes.

We help our clients address these critical imperatives through intelligent, cloud-based solutions that increase resource capacity, improve workforce productivity, connect data for personalised services across channels, and improve the quality of care and therapeutics.

Together with the world's leading healthcare payers, providers and public health entities, we are putting humans at the true centre of care to improve healthcare experiences for all.

1 "Untapping the Potential for Virtual Care in a Pandemic and Beyond", February 25, 2021

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Humanising Healthcare

Walking in the patient’s shoes
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Accenture Digital Health Tech Vision 2021

As the healthcare industry begins to emerge from the challenges of 2020, we have stepped back to reexamine the power of technology to restore confidence among patients, health plan members, consumers, employees, partners and our communities. This year’s Digital Health Tech Vision report is titled: Leaders Wanted: Masters of Change at a Moment of Truth. It presents the key technology trends that will shape business and technology over the next few years and outlines the critical actions healthcare leaders must take to be masters of change.

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Digital Health Consumer Survey 2020

The global pandemic greatly accelerated the adoption of digital healthcare—but will it persist? The Accenture 2020 digital health consumer research showed the rapid rise of digital health had stalled. Now, COVID-19 may serve to resume the growth.

With most in-person care visits on hold, use of virtual care services exploded during the crisis. Nearly overnight, digital healthcare was infused into the clinical workday as patients and providers alike were forced to become fast adopters.

As in-person care resumes, providers, payers and consumers can seize the opportunity to maintain the momentum created by forced adoption and address the pre-crisis issues that have previously inhibited digital health adoption.

The 2020 Digital Health Consumer Survey shows strong interest in digital health in Finland, but continuing concerns around data security.

Meet Asad

Healthcare organisations need to put the human at the heart of everything they do to provide timely, cost-effective and seamless care.


Asad Khan

Managing Director – Technology, Health & Public Service Lead, Southeast Asia

Case studies

Learn about Accenture’s work with Singapore’s Ministry of Health to implement its electronic health record system.

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Awards & recognition

We provide industry-leading services and solutions to help our clients deliver more effective, efficient and affordable healthcare. Discover how our awards distinguish us as an industry leader.

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Our leaders

Healthcare blogs

From digital health to the Internet of Health Things, our experts weigh in on the latest health research and trends to help healthcare organisations deliver better patient engagement and more effective, affordable and efficient healthcare.

Digital Twins for Singapore’s future health

Learn how the pandemic has prompted a need for traditional healthcare approaches to change where digital technologies will be at the center.

Humanising Healthcare: Walking in the patient’s shoes

Healthcare organisations that are people-centric and use empathy to reshape access, experience & outcomes can emerge strongest in this new era of care.

Breaking healthcare’s iron triangle

Accenture's blog explains how AI can help to break the healthcare's Iron Triangle and allow all three dimensions to improve simultaneously.

Navigating the impact of COVID-19

Discover the latest news, announcements and research from our health practice.

Accenture study finds millennial and Gen Z consumers paving the way for non-traditional care models

Unsatisfied with healthcare’s status quo, millennial and Gen Z consumers are paving the way for non-traditional care models.

Accenture recognized as a leader in healthcare analytics services by Everest Group

Accenture has been positioned as a Leader in the inaugural Everest Group Healthcare Analytics Services PEAK Matrix Assessment 2019.

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