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Reimagine experiences for better outcomes

Improving claimant experiences

Personalized and proactive citizen engagement

What we think

Reimagining the world of work in public service

As societies emerge from the pandemic and people return to work, public service organizations will be at a crossroads.

Is the talent you need hiding in plain sight?

Uncover missed talent pools, close skill gaps and improve diversity in building better companies.

Case studies

Ask Larry: virtual assistant talks jobless claims

The Texas Workforce Commission handled a surge in new unemployment insurance claims by leveraging an AI-powered virtual assistant to engage Texans.

Meet "AVA": The State of Tennessee's virtual agent

The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests, improving the citizen experience.

Tackling Tennessee’s surge for pandemic relief

The Tennessee Department of Human Services (DHS) needed call center assistance to deal with massive COVID-19 call volumes.

Meet our lead

David Metnick

Managing Director – Education, Health and Public Service
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