Relationship management in commercial banking

Our podcast series tackles the tough questions on the future of relationship management in UK and Irish commercial banking.

The relationship management model in commercial banking has long been a topic of debate…has the time come to change it?

04 | The impact of change on workforce and culture

What are the key challenges facing commercial banks when they look to implement digital and role transformative change to pivot to a new relationship management model? Relationship managers (RMs) will need upskilling and training support as their roles become increasingly digitised. Commercial banks will need to carefully develop strategies to ensure RMs are engaged in the change agenda and to improve workforce readiness. In this podcast hosted by UK Finance, Andrew Harrison, Head of Front Office Transformation at Royal Bank of Scotland and Andy Young from Accenture discuss the impact of change on the workforce and culture.

View Transcript

03 | The resources relationship managers will need

How will technology, tools and data support relationship managers in the future? SME customers’ expectations are changing based on their experiences in personal banking. In this podcast hosted by UK Finance, Pullen Daniel, Managing Director at nCino, and Kamran Ikram from Accenture, discuss the technology tools and data that commercial banks could consider to support relationship managers in their drive to meet changing customer expectations.

View Transcript

02 | What the future holds for commercial banking

What role will commercial banking relationship managers play in the future? Businesses still need help to navigate complex incumbent banks as well as the wider evolving advisory ecosystem. “There’s no substitute for a face-to-face relationship with SME customers” says Ian Cowie, CEO of Shawbrook Bank. In this podcast hosted by UK Finance Ian joins Accenture’s Stuart Chalmers to discuss the future of relationship management.

View Transcript

01 | A challenging landscape for commercial banking

With ever changing customer expectations, rapidly evolving technology, and increased focus on cost reduction, the relationship management model in commercial banking is under pressure like never before. Dan Wilkinson, Head of Transformation at Lloyds Banking Group, and Accenture’s Tom Merry* discuss the challenges facing the relationship management model in commercial banking in this podcast hosted by UK Finance.

*Sources of statistics cited:

BEIS, Business population estimates, 2017 & ONS, Business Demography, 2016

View Transcript

Commercial banking blogs

We discuss the issues impacting commercial banking from relationship management to digital transformation and open banking—and much more.

RBS Remedies Fund awards may be no quick fix for UK SME banking

Stuart Chalmers outlines the implications of the switching fund awards for UK SME banking.

UK commercial banks are missing a trick with open banking

UK commercial banks are missing a trick with Open Banking. Stuart Chalmers highlights three ways that banks can lead the way in this blog.

Meet the team

Disclaimer: Accenture its logo, and High Performance Delivered are trademarks of Accenture. Any third-party names or trademarks contained in these documents are the property of their respective owners. No sponsorship, endorsement or approval of this content by the owners of such names or trademarks is intended, expressed or implied.


SUSCRIPTION CENTER
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter