Senior Account Manager

Job Title: Senior Account Manager
Location: Birmingham

Career Level: CL9
 

What we do?

As Accenture,  we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

We’re looking for a strong and confident Senior Account Manager (SAM), preferably with a Above The Line communications background, to become part of the Overseas Brand Communications Team.

Reporting to the Overseas Brand lead, the SAM will take a key role in the rollout of central campaigns across all JLR overseas markets  and represent the overseas markets in global forums. Working closely with our Creative and Production teams, the AM will be responsible for managing the day-to-day running of multiple market projects and communications, pro-actively handling client feedback, ensuring the projects move forward according to schedule and budget, while keeping the creative integrity intact throughout the process.

The overseas region is comprised of :

• Brazil - LACRO  (Latin America and Caribbean Regional Office)
• Mexico - SSA (Sub Saharan Africa)
• South Africa - MENA (Middle east & North Africa)
• India - APIO (Asia Pacific Importer Office)
• Taiwan
• Korea
• Japan
• Australia

Responsibilities:

Client Management

• Build strong, trusting relationships with key stakeholders across the business and the markets. Support your day-to-day clients in all aspects of their campaigns.
• Ensure the client understands agreed workflows and manage them through the delivery process – showing flexibility and providing practical advice to achieve a solution.
• Support the Brand lead and be able to work effectively and efficiently with both clients and other JLR agencies.
• Confident presenter, able to deliver ideas persuasively – and result in the progression of excellent and effective advertising.

Creative Development

• Act as a Brand Guardian, immersing yourself in all JLR advertising and be able to advise on industry trends and developments across multiple channels and markets (overseas).
• Clearly communicate and support the Creative Team with the Client’s brief, ensuring the Client’s voice is not lost, but the creative boundaries are still pushed.
• Demonstrate a full understanding of the creative process – managing expectations and time pressures, including managing creative resourcing.
• Establish an excellent “eye” for creative output, recognising strong creative work and when work could be improved.
• Support the Brand lead in the review of creative work. Be able to express objective opinions which are strategically sound & carefully thought through. Be prepared to debate & defend these both internally and with Clients in a way that is constructive not confrontational.

Operational

• Managing and coordinating asset delivery to the markets.
• Responsible for creating and ensuring the client-facing Contact Reports are produced from all client meetings.
• Market coordination – maintaining clear and constant communication with JLR Accenture Song teams on global positioning and processes.
• Financial management – tracking budgets and tightly managing financial processes.
• Support the Brand lead in strategic collaboration and the development of creative Briefs.
• Have an excellent eye for detail and extremely high standards to act as an example to junior members of the account team.
• Deliver work to an exceptional standard, ensuring that everything that has been briefed has been actioned, before client presentations.