Job Description

Role: ServiceNow Solution Architect

Location: UK

Salary:  Competitive salary and package dependent on experience

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Do you enjoy supporting clients in solving complex business problems through leading technology capabilities? Do you like to develop and strengthen existing relationships with some of world’s most influential organizations? If you have experience in designing and building high-performing enterprise service management solutions, then we want you to join Accenture and help our clients leverage ServiceNow to transform their business.

As a Global ServiceNow Solution Architect, you will be responsible for designing the end-to-end solution for Accenture’s large transformational engagements. Collaborating with Sales and Technology teams, you will define creative, optimized solutions for our largest enterprise clients to drive business value and digital transformation through the power of the ServiceNow platform.

Accenture is ServiceNow’s largest professional services partner with over 10,000 people globally and is a recipient of ServiceNow’s most prestigious partner awards, including a three-time consecutive Global Partner of the Year winner. The Accenture ServiceNow Business Group is responsible for selling, solutioning, and delivering the full portfolio of ServiceNow products through implementation and run services. Come join a dynamic team where you can continuously build new skills and create cutting edge ServiceNow solutions.

Key Responsibilities:
   Design creative, sustainable technical ServiceNow solutions aligned with the customer value.
   Collaborate with Sales, Technology, and other Solution teams globally in scoping complex service engagements.
   Optimize solutions, considering deliverability and risk to the Accenture ServiceNow implementation team.
   Assist in developing proposal content to demonstrate how ServiceNow solutions deliver client and Accenture value.
   Help grow the global network of ServiceNow solutioning practitioners through training and practice building initiatives.  


   5+ years of hands-on ServiceNow solution and/or implementation experience in a customer facing role
   Experience across multiple ServiceNow Workflows (e.g., ITxM, Employee, Customer, and/or Creator)
   ServiceNow CSA and Application Developer Certifications required, Implementation Specialist or higher certifications a plus
   Working experience in agile software development
   Strong communication skills with the ability to break down complex scenarios and describe solutions to business and technical audiences
   Ability to work in a dynamic, collaborative environment with Sales and other Technology teams
   Team player open to continuous learning and teaching others
   Proficient in English

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year (30 days’ vacation at Manager level), private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.



All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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