Job Description

Title: Global Account Director

Location: London

Career Level: 8 Associate Manager

Competitive Salary and Package (depending on experience)

Accenture Song is the world’s biggest digital agency.  We help the world’s leading organisations create and deliver the best customer experiences on the planet. Home to droga5, Karmarama, and a network of a leading, award-winning creative agencies worldwide, we are a diverse team of creative problem-solvers at the forefront of modern communication.

Accenture Song is a new kind of partner for a new kind of client. We are designed from the ground up to empower clients to own Experience from start to finish. We believe that a great idea can transform an Experience, and a great Experience can transform lives. We are committed to helping design, build, run and communicate Experiences that make peoples’ lives better, more productive and more meaningful.

This role will work within the Spark44 team, serving a global automotive client (Jaguar Land Rover Transforms Global Marketing Communications Model | Accenture).  The Spark44 team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications.

Reporting to the Business Director, the focus of this role is to operate as a client lead for the Global Special Vehicle Operations (SV) business.

The Role:

The Account Director is a highly motivated and organised individual with a deep passion for creative. They have mastered the basics and exhibit them to immaculate standard without thinking. They are the leader of a team of like-minded, driven individuals and work closely with their client partners to create the best possible conditions for outstanding creative work.

This position requires someone who can manage expectations, multi-task, communicate effectively, delegate and efficiently deliver projects against timelines. They are born communicators who can build strong, lasting relationships very quickly. They are the eyes, ears and engines of their account.

Role Responsibilities:

Client Management

  • Build strong, trusting relationships with key stakeholders, acting as the clients trusted strategic advisor within the agency. From the client’s perspective, they are responsible for the entirety of their account- their go-to person.
  • Ensure clients understand agreed workflows and manage them through the delivery process – showing flexibility where tenable and constructively challenging out of scope requests, providing practical advice to achieve a solution.
  • Be able to work with both Global clients and other Spark44 offices across multiple regions and countries whilst showing an understanding of cultural differences and demonstrating emotional intelligence.
  • Confident presenter, able to deliver presentations and briefs passionately where required.

Creative Development

  • Act as a Brand Guardian, immersing yourself in all product developments and be able to advise on industry and technology trends and developments both inside Spark44 and whilst working with client/other agencies.
  • Clearly communicate and support the creative team with the client’s brief, ensuring the client’s voice is not lost, but the creative boundaries are still pushed.
  • The Account Director is responsible for creating the best environment for the highest creative output. As such, they need an excellent “eye” for creative output, recognising strong creative work, when work could be improved and how to do it.
  • Be able to express personal opinions on creative work which are strategically sound and carefully thought through. They will be prepared to debate & defend these both internally and with clients in constructive, challenging and non-confrontational ways.
  • Working collaboratively with the Strategy team to create briefs and to identify key strategic objectives as well as creative opportunities.
  • Understanding of key performance metrics to audit campaign success, including social metrics.



  • Take an active role in supporting the Business Director managing the Scope of Work. They will build this together, using the insights gained from their client relationship and then deliver against it once agreed.
  • Assist account managers to write creative, studio, DX (web-related), and production briefs on a regular basis and lead briefing sessions internally and/or externally with clients and partner agencies.
  • Demonstrate ability to write, prepare and present documents / presentations / reports that are persuasive, factually accurate – and result in the progression of excellent work.
  • Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and completed: on time, on brief and on budget.


  • Support the Business Director with quarterly review feedback and setting objectives for more junior members of the team. The Account Director will take an active role in their professional development.
  • Delegate projects to the wider team, whilst keeping an overview of workloads to ensure they can grow and flourish without being overwhelmed.
  • Identify resource and development needs within the eam and work collaboratively with the BD/HR to find and retain strong Talent.
  • Have an excellent eye for detail and extremely high standards to act as an example to junior members of the account team.
  • Implement organised systems in order to ensure all projects are on track and guide junior teams by providing support to ensure timely delivery of jobs.
  • Understand and adopt the usage of internal tools and systems to ensure clear end-to-end processes.

Commercial Acumen

  • Demonstrate a clear working knowledge of the agreed Scope of Work (SOW) and the status of projects.
  • Identify opportunities and requirements that could lead to incremental revenue and resource.
  • Ensure clients are aware of any out of scope work, working with project management/production to provide associated estimation of work/time/costs
  • Quickly learn and account for internal and external approval processes, always maintaining awareness of the next check in.
  • Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of the account – escalating when necessary to avoid commercial risk.
  • Take an active lead in remaining on top of financial tracking and all cost reconciliations for each business area.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture Song

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture Song, we’re reimagining business through experience.


Industry: Marketing & Advertising

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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