Job Description

Corporate Resilience Specialist

Career Level 9

Location London

Salary: up to £48,000 depending on experience

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

JOB PURPOSE

To manage and deliver the emergency management strategy with the aim of proactively and reactively reducing local infrastructure risks to Accenture; to ensure that Accenture is ready and able to respond to an incident affecting its people, buildings, assets and reputation; and aligned to best practice for Crisis Management and Business Continuity.

SCOPE

The UKI Corporate Resilience Specialist is responsible for delivering the UKI wide Business Resilience providing support and guidance to employees and functional representatives in delivering the policy and programme requirements. The role will manage an annual budget in conjunction with the UKI Security and Compliance Associate Manager.

RESPONSIBILITIES AND ACCOUNTABILITIES

Service Management

  • Build and maintain a strong knowledge of Accenture’s changing business and the effects on teams locally and globally, recognising the changes in the risk profile.  Ensure this knowledge is applied in the design and implementation of the emergency planning process and considered in relevant service offerings.

  • Use persuasive and effective negotiation skills to build and maintain strong stakeholder relationships to ensure service delivery reflects business need.

  • Ensure risk and compliance services for the UKI comply with all Global Policy requirements including; Crisis Management (Policy 0013), Business Continuity (Policy 1476) and Information Security (Policy 1457).

  • Act as point of contact for resilience initiatives through representation on forums and calls.

  • Establish a strategy of continuous improvement across Risk and Compliance services to enhance and anticipate future requirements.

  • Provide specialist support and input to ensure Accenture achieves, maintains and continuously improves its credentials in relation to the international standards and accreditations process. Manage and coordinate compliance processes and internal/external audits as necessary (e.g. ISO 22301, 27001 9001).

  • Provide input and support as required in the completion of Request for Proposal (RFP)/Request for Information (RFI) or Award submission documentation.

  • Line management of a team responsible for delivering the UKI Resilience and Compliance programme, including performance management, personal development and effective prioritisation and delegation of responsibilities and individual tasks in pursuit of overall team objectives.

Project Management

  • Develop and deliver Emergency Management, Business Continuity training/awareness sessions to key groups, to ensure a clear understanding of responsibilities.

  • Manage and maintain effective tools for the identification, management and timely closure of Life Safety and Security corrective actions.

  • Provide specialist input on relevant business initiatives and event planning relating to safety and security

  • Develop and deliver desktop simulation exercises for the Emergency Management Team and each functional unit to exercise and identify gaps in the preparedness and response of the team and validate plans. Follow up actions and close all issues.

  • Manage the implementation, testing and on-going review of risk management plans for all locations in scope, ensuring they are appropriate and effective.

  • Provide specialist input on relevant business initiatives relating to business continuity, disaster recovery and emergency planning for major events.

Communications

  • Establish and implement a strategic communication plan which not only supports planned deliverables (e.g. training, exercises and internal/external audits), but also targets broader improvements in employee awareness and behaviour.

  • Work collaboratively with AWS and TS:L teams to help ensure connectedness in emergency response and business continuity awareness.

  • Provide advice, support and guidance on crisis management and policy alignment to senior managers, functional managers, location managers and other interested internal stakeholders. This may include formal responses to commercial proposals.

  • Liaise and consult with security, government, and advisory departments to ensure potential threats and risks that may affect Accenture are identified and controlled with appropriate preventative measures (e.g. bomb threat guidance, terrorist threats).

  • Manage Website and SharePoint information portals to ensure they are current and accurate.

Problem Solving

  • Daily resolution of issues and incidents in line with company policy and consequently improving procedures and reducing exposure to risk as a result.

  • Assist in the assessment of emergency incidents or specific security risks associated with potential disruptions/consequences to business activities.

  • Activate the Virtual Emergency Control Centre (VECC) and support the Emergency Management Team Leads during critical incidents and support EMT members in considering appropriate actions.

  • Assist in drafting and communicating advisory messages to employees and consider alternative contingencies to continue business (e.g. Terrorist threats, civil disturbances, travel disruption)

Supplier and Relationship Management

  • Optimise supplier expertise and resources to meet Accenture business needs and provide quality, innovation and efficiency in service delivery

  • Ensure the service contract and any procurement activity are managed in compliance with agreed procedure

  • Manage the supplier performance for service lines owned to ensure Accenture receive best value and ensure that service delivery meets contracted SLA’s with reported evidence

  • Create a culture of continuous improvement in the supplier organisations through robust quality management systems

  • Ensure Operational and Strategic Management Reviews are delivered on time by suppliers and are productive and focused on relevant objectives

  • Participate in forums/groups in a proactive manner both within Accenture and external to the company to maintain and improve industry knowledge

  • Establish good working relationship with other Service Owners to seek guidance, share information and define required actions as appropriate

  • Develop effective relationships with key stakeholders, customers and clients to develop, implement, align and improve service management, control and delivery

  • Establish a strong relationship with the Supplier Management Team to facilitate effective service delivery and meet Accenture’s objectives

Budget Management

In conjunction with the UKI Security and Compliance Associate Manager:

  • Establish detailed budget requirements and reforecast regularly to reflect changing need.

  • Monitor spend against budget, ensuring rate of spend and actual out turn are within budget forecast.

  • Interrogate monthly finance statements and provide commentary on any material variance against forecast.

  • Ensure compliance with Accenture’s procurement and payment policies and invoices are paid on time.

  • Provide considered propositions for cost savings to Management.

Documentation/Management Reporting

  • Prepare reports and presentations as required to communicate risk management to relevant stakeholders.

  • Attend and be prepared for meetings with the UKI Security and Compliance Associate Manager highlighting key initiatives, the latest status updates, successes, concerns and issues associated with service delivery.

  • Source and provide information for Request for Proposal (RFP) documentation as required (often requiring urgent response).

  • Compare and benchmark Supplier performance across the portfolio and with wider industry to report on and implement opportunities for improvement.

  • Prepare, analyse and distribute monthly Clearance reports to Authorising Persons to ensure compliance on Access Levels, taking action on changes instructed by Customer.

Other

  • Identify and react to real and potential threats to Accenture people, company brand and other assets.

  • Build effective relationships and maintain regular contact with key internal and external stakeholders.



Qualifications

  • Commercial Awareness
  • CRM
  • Fin/Budget Management
  • Project Management
  • Health & Safety
  • People/Supplier Management
  • Risk Management
  • Business
  • Continuity
  • Information Security Mgt
  • Risk, Compliance & Audit Mgt
  • Project Mgt.
  • Analytical Thinking
  • Influencing
  • Decision Making
  • Initiative & Innovation
  • Communication
  • Relationship Building /Management
  • Responsibility & Ownership
  • Team Working
  • Planning & Org

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 30/04/2022

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

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Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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