Job Description

Our motto reflects our agency culture: “Be Bold. Be Brave. Be Honest”. We value individuals who are unafraid to question the status quo, who challenge authority and fight for the best idea. We are a fun, tight-knit group and strive to be the best in our business.


Reporting to the Lead QA, the Senior Content QA will carry out a valuable role in the success of a large digital website project, by overseeing quality within their project teams and monitoring the quality of the websites. The successful candidate will be responsible for the successful launch and quality of their own projects as well as leading and supporting a team of Content QA’s.

The Senior Content QA will be the escalation point for Content QA’s, further escalating to the Lead QA if needed. The ideal candidate must be approachable, have a strong work ethic, be honest, dependable and responsible, with an ability to communicate professionally. 


  • Support and guide the Content QA team to ensure quality standards are adhered to, being the escalation point and advising on the best approach for any issues that arise

  • Adhere to all established Best-Practices, and in doing so, set an example to other QAs in the team

  • Ensuring that websites comply with standards at both global and local market levels

  • Work with the Senior Editor’s and Content QA’s to identify and resolve issues within the authoring and Content QA team

  • Work with the Lead QA to identify and escalate any queries that might impair delivery of projects

  • Report back to the Lead QA on all projects’ issues

  • Test the accuracy of the content, confirming that all updates are displaying correctly, contributing to a premium web experience for consumers across desktop, tablet and mobile devices

  • Work within the CMS to complete tasks such as sending translations and publishing content to the live websites

  • Conduct daily stand-ups with the team to make sure members are on track and escalate any delays to the Lead QA

  • Convey passion for the work and the websites, motivating the wider team to do the same

  • Determine training needs based on negative trends identified within Content QA and the wider Content Editing team and escalate to the Lead QA

  • Undertake administrative tasks relating to the Content QA team (including, but not exclusive to quarterly reviews for assigned staff)

  • Responsible for distributing tasks to the Content QA’s via the JIRA platform

  • Responsible for planning and preparing project Launches alongside the Lead QA



All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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