Role: Salesforce Business Architect/Solution Architect – Birmingham
Salary: Dependent on Experience + Benefits
Accenture will be recruiting at the following career levels: Consultant, Associate Manager, Manager, Senior Manager
Define customer centric transformation enabled by the latest salesforce technologies, working with a broad range of clients and Accenture’s world leading Salesforce and Customer Transformation delivery teams.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers.
We help clients define, plan and deliver changes that impact end customers and the front-office which includes:
Moving organisations to a more customer-centric model, helping them shape their business and operating models
Creating compelling customer propositions
Redefining customer journeys and personalising interactions to create significant and consistent experiences
Utilising the power of customer data to help organisations maximise value from their interactions
Blending physical and digital engagement models to give customers a seamless service model
Resetting the organisation to get front-office staff passionate about supporting customers in an increasingly digital world
Re-inventing the customer ‘ecosystem’ as products / services spread across organisations
We work with some of the largest local, regional and global Salesforce customers, and have all levels of projects – from global, transformational projects, to smaller, innovative projects, POCs and POVs (“Proof of VaIue”) within some of our large customers. We lead the way leveraging new Salesforce offerings, including Health Cloud, Financial Services Cloud, Vlocity, nCino, Mulesoft, Tableau, Field Service, Einstein and others.
You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
In our team you will learn:
How to deliver Salesforce at scale, to deliver measurable client value in some of the most dynamic and challenging environments
How Salesforce can be leveraged to serve the needs of the different industry sectors
How to shape and deliver solutions concentrated on the core Salesforce offerings, balancing innovation and creativity with client value delivery, stability, and scalability
How to work with experts in Salesforce and other platforms technologies, other partners, our customers and other parts of Accenture to deliver customer success.
As a Salesforce Practitioner in Accenture, you will
Understand our clients’ needs and participate in selling our proposed solutions to our clients
Work as part of an integrated Accenture and client team, defining, designing, delivering, and deploying leading Salesforce-based solutions to our clients
Develop your Leadership and consulting skills whilst delivering Salesforce at scale, to deliver measurable client value in some of the most dynamic and challenging environments
Lead your own high-performing teams and be part of large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions
Design and deliver compelling customer propositions, for example through the integration of Customer Engagement platforms, including CRM capabilities, within our global client base
Bring creative thinking, strong project management and excellent client communication skills plus the ability to identify new innovative ways to apply skills and services to solve a wider set of client problems
Work with Accenture teams to bring innovative solutions and new ideas to our clients to challenge their existing ways of working and strengthen Accenture’s brand and position with our clients
Spend most of your time working on client projects and/or sites, delivering a project, and working alongside practice Leadership to broaden our client base and delivery scope
Collaborate globally with Accenture’s Global Network to add further value and enhance delivery
Contribute to the CS&S Practice with extracurricular activities, including developing Thought Leadership and mentoring junior team members
Undergo regular training to remain at the forefront of emerging trends and technologies
We are looking for experience in the following skills:
The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically to solve problems and engage others. We want you to be driven to develop yourself and others, as well as having a ‘big picture’ understanding of customer sales and servicing trends.
A knowledge of how salesforce can enable customer centric business transformation is essential, but you do not need to be a deep technical specialist.
As well as the above, you should have experience/expertise in one or more the following areas:
‘Experience in Service Design to analyse complex business service problems, and synthesise information (together with best practice insights) to develop holistic service design to inform detailed design and delivery
Unrelenting end user focus: In-depth understanding of end users and their needs, and can translate needs into detailed user stories etc
Strong Functional Design skills to transform business requirements into a straightforward functional model matching processes to application requirements & owning assets such as data dictionaries and functional data models to support
Business & process analysis: Understand and detail ‘as-is’ environment across multiple complex and often legacy systems, to inform to-be cloud solution
Prototyping to configure processes in Salesforce, which includes working with technical teams to ensure client feedback is included in specifications and functions
Facilitation of decision making & risk management: Guide effective decision making, and comprehend technical complexity & risks to build consensus within a cross functional teams
Knowledge of agile methodologies, and ability to bring practical insights to clients with varying levels of agile maturity
Possess strong analytical, problem solving skills and be able to utilise continuous improvement techniques
Strong interpersonal skills, with the ability to influence senior stakeholders
Experience in one or more of the following industries: Financial Services, Resources, Products, Health and Public Sector and Comms, Media & Technology.
Understand the role of how technology can accelerate and drive transformation
Set yourself apart:
Experience in owning and managing relationships with senior leadership (either with your clients or internal partners)
Be a Design Thinking practitioner
Have hands-on experience in delivering Salesforce-enabled transformations
Customer-oriented and great at building long-lasting client relationships
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 31/08/2022
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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