Job Description

Social Media Community Manager – French and German

Location: Birmingham

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

 

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

 

This role will work within the Spark44 team, serving a global client.  The Spark44 team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications.

The Role :

Working closely with our Community Management Team you will be directly responsible for managing the community for our main social media client on their specific market platforms depending on language/s.

You will be responsible for responding to and starting engaging conversations with the existing community. You will have to ensure to stick to strict tone of voice guidelines and be able to respond efficiently and effectively to consumer queries and or complaints.

Response times are taken very seriously so dedication to community management within the specified hours of coverage is very important as this is measured on a monthly basis.

An ability to translate copy for reactive posts is a desirability too.

Duties and Responsibilities:

  • Operate, manage and respond on all social media community platforms for your market/s.

  • Seek out and flag opportunities to engage.

  • Facilitate in getting technical questions answered.

  • Help grow and build the community in your market/s.

  • Engaging with fans and followers to build relationships with the community and encourage engagement.

  • Increase response times in your market/s.

  • Become a brand evangelist, maintaining a deep understanding of the client, and its audiences.



Qualifications

Skills and Requirements:

  • Fluent in English, German and French

  • Excellent knowledge of Social Media platforms.

  • Strong organizational skills.

  • Excellent communication skills with a keen eye for detail.

  • Experience in using Social Media management and Social publishing tools.

  • Able to thrive in an agile environment.

  • Experience working with multiple stakeholders at various levels and in different locales.


Preferred Requirements:

  • Experience in a marketing environment in a similar role.

  • Prior experience of community management or social media communications.

  • Understanding of local market knowledge/culture per language

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

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Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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