Role: Spark 44- Account Manager (Accessories & Customer Service)
Spark44, part of Accenture Interactive, is a global full-service marketing communications organization.
Working with global clients, Jaguar Land Rover (JLR), we are responsible for ensuring that all their communications are tailored to customers at every step of the journey – in short creating seamless brand experiences at every touchpoint. Our purpose is to spark the extraordinary – by ensuring we always stay curious. We never stop questioning. We believe in Big Lean Thinking – which manifests itself in an approach of ruthless creative efficiency worldwide.
Account Manager is a critical role within the Brand Response team in Birmingham. The Brand Response team is a dynamic group of people that sit within the broader Birmingham team who look to solve Client briefs through BOLD, BRAVE and efficient creative executions.
This role will see you looking after and running successful Global Customer Service (CS) / After Sales campaigns. Campaigns that work across key touchpoints in the customer journey (Social Media, tactical emails campaigns, digital eBrochures, Digital Display banners, etc).
You will work with Resource Managers, Creative teams and Finance to ensure everyone is aware of the tasks at hand for a successful and timely delivery. You will be required to support the Senior Account Manager and Account Director when presenting to the Client in Project Status meetings and highlighting any risks, and mitigation of them.
In parrell to the CS campaigns, you will also be involved in the creation of new vehicle Accessories content… eBrochures, Social Media, emails and more. This is a key role and responsibility as it requires you to link up with key stakeholders both internally (Spark44) and externally (JLR Client) to ensure new vehicle launches are as effective as possible for the business.
Rolling out successful content will require an innate ability to develop strong, trusted relationships with not only the JLR Clients but also your internal team members. As the main driving force for the year ahead looks at a ‘Global for Local’ approach… it will be as important as ever to drive market uptake of our campaigns. Ensuring they meet the needs of our fellow Sparkies in market. We develop highly creative work, so as an Account Manager, you will need to have a keen eye for great creative, and attention to detail - this should come more naturally to you as you learn to interrogate creative work.
Establishing yourself as a strong account handler, both internally and with the Client, showing the ability to quickly build relationships, instilling trust & confidence in Client
Maintaining clear and accurate documentation, files and recording notes and actions from meetings carefully (in Contact Report form). Further to input from your team, ensure that Contact Reports are supplied to Clients, and all internal attendees, within 48 hours of a meeting
Successful delivery of projects – on time, on resource budget, in scope and to Spark44’s expected level of quality
Collaborate with colleagues to develop accurate timing plans for the delivery of projects and present to the Senior Account Manager and Account Director
Responsible for accurate and honest reporting of the status of all project deliverables
The internal ‘single point of truth’ for the project
Identify, communicate and manage the Critical Path on projects
Support the creation of a standardised project plan for Accessories e-Brochure delivery
Manage all internal and external stakeholders involved in delivery, including third party suppliers. Facilitate communication and build lasting relationships between all internal and external stakeholders.
Collaborate with colleagues to ensure all creative and artwork time is booked in and the Resource Managers are briefed
Interrogate creative, to ensure that our response to the Client’s Brief is fit-for-purpose/pushes the boundaries etc.
Ensure that you keep abreast of the wider campaign marketing communications strategy e.g. ATL, Social and CRM
Manage and promote uptake of our CS & Accessories comms through the central ‘HUB’ and other Retailer specific platforms (GRMS - Global Retailer Marketing Solution)
Ensure Market contacts are keep up to date with new work coming out of the Global team. Ensure we listen to the Markets as this will guide what we inevitably create for them to use … ‘Global for Local’
Demonstrable experience of working in key advertising and marketing disciplines
A minimum of 18 months experience working in a Client Services/Account Management function, in a marketing agency environment
Passion about the industry demonstrated by a genuine interest in and enthusiasm for all aspects of marketing and communications
Ability to articulate what makes a good advertising campaign or communication initiative
Excellent communication skills – both written and verbal
Strong presentation skills
Negotiation and influencing skills
Commercial acumen and business understanding
Ability to build outstanding relationships with key client personnel
Ability to work effectively under pressure and meet deadlines
Passionate about getting others involved and having fun along the way. Someone who enjoys a big challenge!
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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