Job Description

Senior Account Manager

Location: London

Level: 9- Team Lead/Consultant

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

This role will work within the Spark44 team, serving a global automotive client (Jaguar Land Rover Transforms Global Marketing Communications Model | Accenture).  The Spark44 team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications.

We are looking for a Digital Account Manager that will work within the DX Global Account Team supporting in leading all digital projects. This does not include digital comms e.g. social media therefore the Account Manager must have a strong background in managing digital solutions and have a strong understanding and experience of digital strategy, UX, design, technical builds, SEO, analytics and mobile. Some Social and CRM experience is also required and important.
 

PRINCIPAL RESPONSIBILITIES:

  • Partnering and collaborating with our digital client partners; client technology team and partner agencies to increase consideration for JLR vehicles in all digital mediums, specifically Jaguar.com and Landrover.com

  • Supporting the Account Director and the Strategy team in leading the strategic development of all website elements as well as off platform digital solutions

  • Working closely with Project Management to ensure the successful delivery of all projects

  • Working with the existing Account Management team to ensure the successful management of the business on a day to day basis (e.g. coordinating the status reports)

  • Management of Client expectations and delivery (with a focus on strategy, execution and overseeing delivery with the project management team)

  • Working closely with Project Management and the Account Director to deliver against agreed Client / Agency strategies, proposals and briefs

  • Adherence to clear, accurate documentation, following agreed delivery processes

  • Actively seek to be at the forefront of all brand and technology developments

  • Working with and understanding the creative process: UX and design–managing expectations and time pressures

  • Financial management: tracking budgets and managing financial processes where and when required

  • Clear understanding and implementation of the approval systems

  • Working with the Business Director to ensure the smooth running of the DX deliverables and ensure that we are one-step ahead of our clients

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Qualifications

Person Specification

  • Experienced Digital Account Manager working across the full range of digital services from UX to build to SEO

  • Working knowledge of interaction design, user-centred experience design, brand development, digital marketing and the creative process

  • Strong awareness and interest in new platforms and technologies for the digital channels

  • Automotive experience strongly preferred, especially luxury automotive but not mandatory for the right candidate

  • Strong ability to prioritise work and resources across engagements based on short and long-term needs

  • Excellent presentation skills and communication abilities at all levels of both internal and client organisations

  • Excellent relationship-building and interpersonal skills - able to relate to and play well with others

  • Experience of working closely with project managers, technical and strategy teams

  • Passionate about striving to be the best in everything they do

  • Excellent and natural team player – someone who understands how to build teams and who has fun along the way

  • Excellent written and verbal communication skills are a must

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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