Job Description

Accenture – Marketing Operations
Role: Digital Commerce Merchandising Sr Manager
Career Level: 7
Competitive Salary and Package (dependent on experience)

Location: UK Wide

We Are:

Accenture Marketing Operations is the global managed services arm of Accenture Interactive. As part of Marketing Operations, the Digital Commerce business maximizes digital commerce sales by delivery the best experiences on the planet. We are an engine that optimizes, evolves and scales the commerce buying and selling processes, ensuring profitable growth and help brands to drive their global agendas while delivering excellent digital experiences for their consumers across B2B/B2C/B2B2C channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Digital Commerce Operations.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

You Are:

As Digital Commerce & Merchandising Sr Manager, you will be key to driving the continued expansion of one of Accenture’s fastest-growing offerings, Digital Commerce Operations. Seeking a leader with an agile, natural curiosity, and an entrepreneurial spirit with aspirations for both personal development, as well as a desire to contribute to the growth of our Accenture Marketing Operations business.

As an Accenture Leader, you will have significant responsibility in driving the overall performance of Accenture, and this requires demonstration of specific actions and behaviors – what we call our “Leadership DNA”. Accenture Leaders set the tone for our company and people. It is critical that our Leaders demonstrate how we want our people to act, not only as good business operators, but how we support each other. To be successful, you will have learning agility, delivery expertise, and a passion to build talent in a complex environment. You will be able to represent the broad capabilities of Digital Commerce Operations in necessary situations with a leadership presence and how to build key capabilities as situations evolve

The Work:

Digital Commerce Operations

- Drive or actively participate across Digital Commerce & Merchandising Operations related business opportunities, collaborating with Sales, Solutions, and Delivery teams across the organization (including Accenture Interactive, broader Marketing Operations, the Accenture Operations OU Leads, and the OU Sales Leads)
- Scale and evolve Digital Commerce & Merchandising operations services and talent as part of the new End-to-End Digital Commerce approach
- Participate in the development and execution of strategic and tactical business and talent development plans
- Help steward Digital Commerce Operations’ product and service innovation plan in sync with evolving C-suite needs and pain points, including leading the the creation and evolution of accelerators across platforms and technologies
- Collaborate with the Activation Network Leadership to define and scale the Regional capabilities required to serve Merchandising needs
- Collaborate with the Account Management leaders who can expand current client footprint, bring innovation to clients, and work with other parts of Accenture to provide excellent service delivery
- Collaborate with the Account Management leaders to ensure a successful transition from sales to delivery and position for successful up-sell, future sales, and client “reference-ability” for merchandising and commerce services
- Serve as subject matter expert to drive improvements across projects to meet financial targets and drive revenue growth
- Remain current with evolving E-commerce and technology trends, explore new and effective enhancements that will improve site experiences to lift user traffic, engagement, and conversion.
- Experience working with delivering Marketing Services related work within a large, heavily matrixed company environment
- Proven ability to build, manage and foster a team-oriented environment
- Demonstrated leadership, teamwork, and collaboration in a professional setting

Client Experience Management
- Recognize opportunities for expansion of existing services and/or potential for new services; leverages SMEs across the organization to aide in sales opportunities
- Exemplify Accenture’s core values through client engagement and internal leadership within the project team and the practice
- Evaluate and streamline business processes to maximize efficiency and effectiveness within the team and with the client
- Collaborate across global Accenture and/or client teams and serves as Key Contact for delivery
- Participate in strategic planning meetings with the client and manages client expectations in terms of support and delivery
- Participate in client stakeholder meetings including governance of financials, operations, and demand management/forecasting
- Drive operational reporting and KPIs as it relates to the Digital Commerce Services practice and collaborates with other Delivery Leads to share best practices and efficiencies
- Responsible for ensuring successful delivery of all contracted services and meeting all service level agreements

Here’s What You Need:

- Master’s Degree or equivalent experience required
- Demonstrable experience in Digital Commerce
- Demonstrable experience of delivering Marketing Commerce Services related work within a large, heavily matrixed company environment
- Demonstrable experience with Client Relationship and/or delivery experience


Bonus Points:

- Experience working with delivering Digital Commerce related work within a large, heavily matrixed company environment
- Knowledge of the End-to-End commerce space from demand generation, commerce operation, supply chain, and customer service
- Experience with C-Level client relationship building and relationship management
- Proven ability to build, manage and foster a team-oriented environment
- Demonstrated leadership, teamwork and collaboration in a professional setting; either military or civilian
- High energy level, sense of urgency, decisiveness and ability to work well under pressure
- Excellent communication (written and oral) and interpersonal skills
- Strong leadership, problem solving, and decision-making abilities
- Professional of unquestionable integrity, credibility and character

Travel Requirements:
- This position requires travel of approximately 25% to multiple customer locations

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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