Job Description

Service Delivery Manager - Multiple Locations
Location: Newcastle Upon-Tyne, Manchester, Edinburgh
Salary: £36,080 to £73,700+
Career Level:  (Accenture will be recruiting at the following levels: Consultant, Assistant Manager, Manager.)
 
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
 
As a team:
 
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
 
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions.
 
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways
 
In our team you will learn:
  • Our Advanced Technology Centre is a thriving technology and innovation hub from where we deliver high quality services to a number of private and public sector clients.
  • You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
As a Delivery Manager, you will:
  • help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
  • Be part of a 'Truly Human' environment Accenture provides an extensive network of over 1,300 trained mental health allies and prioritises mental health at the top of our UKI Inclusion & Diversity Agenda.


Qualifications

We are looking for experience in the following skills:

  • Ability to quickly understand the user/business needs for a system, the functional design proposed/implemented.
  • Understand technical information and concepts and translate them into business/operational-focussed information with the instinct to question things.
  • Are highly organised and able to plan for short, medium and long-term objectives and have experience of guiding a team to meeting those objectives
  • Are able to design and implement the measurement and reporting of metrics which help to inform delivery improvement activities.
  • Are able to identify ways to improve a software delivery and will own the implementation of improvement activities.
  • Have a strong service-orientated attitude and have a co-operative and mature approach to working with a client, in a team and as an individual.
  • Experienced in delivering Agile at scale and managing multi-disciplinary teams.
  • Aware of modern delivery Operating models (Dev Ops).
  • Familiar with Agile delivery tools to provide our clients with clear, concise and dynamic communications. 
Set yourself apart:
  • Have additional ITIL Service Management, Project Management, or Agile certifications.
  • Have strong knowledge of Microsoft Excel and the other suite of Microsoft Office products.
  • Have experience working with Agile Delivery tools (e.g. JIRA).
  • Experienced in identifying opportunities for automation and implementing them.
What’s in it for you
 
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice!
 
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS clearance being obtained.
 
About Accenture
 
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
 
Closing Date for Applications 31/12/2020
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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