Skip to main content Skip to Footer

Job Listing

Service Management Consultant

Job Location: London

Regional Description: United Kingdom

Job Number: 00664222


- Job description

Role: Service Management Consultant
Location: London
Travel: Up to 80%
Salary: £47,000 to £65,000 + Benefits

We are seeking an enthusiastic and experienced Service Management Consultant to be an advocate and involved in all aspects of Service Management enablement.  Supporting customer in adoption of Agile methodology, Cloud, DevOps, Artificial Intelligence (AI) and Automation to ensure IT service excellence is delivered.  The role (which doesn't require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will work on project-based engagements with clients. Successful candidates will be working with senior clients and actively engaged to build relationships and to use their experience to deliver real value.



What responsibilities will you have?


The Service Management Consultant will play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement initiatives. Some of the typical responsibilities of the team are:


  • Use business analysis skills to synthesise client issues into key challenges which need addressing
  • Have exceptional communication and presentation skills covering both technical and business concepts to bring the client on a transformation journey
  • Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset
  • Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
  • Utilise Project Management experience to deliver, manage and track deliverables and projects using a variety of methodologies including waterfall, agile and Dev/Ops

The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events. Service Management is changing rapidly with new technology trends being introduced constantly; therefore our team has an appetite for learning and becoming skilled in these technologies to guide our clients.

What skills and experience are we looking for?

  • Experience of delivering and participating in Service Management Transformation such as but not limited to; Service Design, Service Management Tooling implementation, Operating Model, Service Improvement
  • Comfortable working in a fast-paced environment working directly with clients (ideally internationally) and including clients within the FTSE 100 and evidence of developing and maintain strong relationships, influencing key stakeholders and providing advisory guidance to clients
  • Understanding and experience of the challenges associated with managing and delivering Service Management across the project lifecycle.  Knowledge of operational, support and organisation challenges associated with taking a client on a journey to the Cloud
  • Proven success in project management skills across technical or functional project teams (ideally with an onshore / offshore mix), and proven interpersonal skills - e.g. communication, negotiation and sales
  • Skilled in the development and delivery of tailored and engaging presentations which resonate with our clients
  • BSc/BA degree or equivalent work experience


It would also be great if you have experience, knowledge or awareness in some of the following:

  • Cloud Design and/or operating experience
  • DevOps
  • Conversant and interested in AI / Analytics
  • Automation experience
  • Service Definition
  • ITSM Tooling Implementation
  • Business Service mapping

 About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications 01/03/2019

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.